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AIA Life Insurance is seeking a dedicated Professional, Private Health Consultant for their Shanghai, China location. This role involves comprehensive health case management for premium clients, including case review, providing health information, coordinating medical resources, and offering butler-like services such as appointment scheduling and hospital assistance. The position requires close collaboration with internal teams, medical institutions, and service providers, ensuring effective communication and timely updates. The goal is to balance cost control with an exceptional client experience while actively participating in new project initiatives and supporting global health management services.
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
为客户提供全方位健康专案管理服务Roles and Responsibilities:
1、 高端客户权益的审核、分析与建档；
2、 为启动服务的客户提供健康资讯服务，包括疾病的健康资讯和预后护理指导等服务；
3、 为客户整合优质医疗资源，与内部团队和供应商密切合作，为客户提供管家式服务，如健康资讯、门诊预约、陪诊、住院协助等；
4、 处理案件时与合作的医疗机构、服务商进行沟通；
5、 处理案件时保持团队间的有效及时沟通；
6、 为其他团队提供医疗支持和有价值的建议；
7、 对严重/有风险的案例保持警惕，并在必要时升级；
8、 跟踪日常审查的案例数量并与经理合作，定期分析数据，以规划未来的工作；
9、 积极参与案件管理的经验分享和学习；
10、积极协助主管参与系统或服务流程的优化；
11、利用本地医学知识支持全球业务；
12、在成本控制和客户体验之间取得良好平衡；
13、积极主动参与新的项目计划，支持健康管理服务项目；
14、充分利用全球医疗资源和本地资源，也参与集团业务的相关工作开展；
15、领导交办的其他工作。
Minimum Job Requirements:
1、本科及以上学历，具有临床医学专业和临床工作经验（可适当放宽条件至临床护理专业，但需要有5年以上临床经验和客户服务经验）；
2、3-5年健康管理和客户服务相关工作经验，责任心强，具备较强的组织协调能力；
3、具有丰富的医疗资源协调能力； 以客为先，具备较强的主动服务意识和沟通协调能力；
4、熟练使用办公软件；
5、具有很强的学习能力、抗压能力和独立解决问题的能力；
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
