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The Regional IT Support Engineer is responsible for providing first and second-level IT and OT support to Trivium locations within their region. This role acts as the primary IT contact for local users, ensuring seamless IT service delivery in line with company policies. Responsibilities include monitoring and maintaining computer systems, contributing to IT project deployments, troubleshooting issues, and facilitating communication between regional users and central IT functions. The engineer will also advocate for the Trivium Enterprise Architecture and Information Security Principles.
Role Description
The regional IT engineer looks after all Trivium locations in his/her respective region.
The Regional IT engineer is the first point of IT contact for all local User questions, both IT and OT related.
Primary tasks are to provide support, assist users, support business processes through IT and deliver IT services in accordance with company policies and guidelines.
The Regional IT engineer also works actively with central infrastructure, application and security teams as needed. Next to the regional responsibilities, the Regional IT Engineer will actively contribute to / advocate the Trivium Enterprise Architecture as well as Information security Principles.
Key Responsibilities
• Responsible for providing first and second level support and continuous improvement of IT and OT services.
• Provide general IT support and serve as a single point of contact for multiple locations and users.
• Monitors and maintains computer systems.
• Act as a key contributor to ensure successful deployment of onsite (IT) projects.
• Troubleshoot problems and (as needed) coordinate/assist in remediation activities.
• Act as IT contact for communication between the regional users/location and other IT functions.
Key Qualifications
• Good understanding of IT infrastructure technologies and principles (examples network topologies/technologies, Servers and applications) and Onsite setup.
• Broad knowledge of supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10, Win11, Active Directory, server 2012-2022, remote desktop, terminal server, virtualization).
• Excellent knowledge in supporting hardware (laptops, desktops, mobile phone and printers).
• Working knowledge of Active Directory and Entra-ID Broad knowledge of technical best practices to plan and deploy new solutions.
What We Offer
• Start-up mentality with over 100 years of experience.
• A hands-on company where sustainability matters.
• Global working environment.
• Lean team with knowledgeable and supportive colleagues.
• Room to be creative, try new things, and push the envelope.
• Winning mentality
Education & Training:
• Relevant degree and excellent educational record. Relevant domain certifications
• Educational background and experience in IT/OT, Security, and Solution Engineering in Enterprise environments
• Strong Dutch / English verbal and written presentation skills
• Strong skills in stakeholder management, influencing, and Communication
• Requirements management and development
• A valid driver's license and ability to travel to all sites within the region when required
Experience:
• 3+ years of relevant industry experience with a focus in manufacturing environments and systems is preferred.
• Experience working in an IT ticketing system such as Fresh Service or ServiceNow is preferred.
• Ability to work in a collaborative global team.
• Natural problem solver with the ability to prioritize tasks under pressure.