Représentant(e) du centre de soutien RH / Human Resources Operations Representative

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

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About the Role

McKesson is seeking a customer-focused HR Operations Support Representative to join our Employee Care team. In this role, you will serve as the first point of contact for employees, people leaders, former employees, and external agencies seeking HR support. You will respond to inquiries, resolve issues, provide guidance on HR policies and programs, and ensure a positive employee experience through accurate, timely, and empathetic service.

This is an excellent opportunity for someone who enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced, technology-enabled HR environment.

What You'll Do

• Serve as the first point of contact for HR-related inquiries via phone and electronic channels.
• Respond to questions regarding HR policies, programs, benefits, employee lifecycle events, and HR systems.
• Resolve employee and manager inquiries while maintaining confidentiality and professionalism.
• Navigate multiple HR systems to research issues and provide accurate solutions.
• Create detailed and accurate case documentation within established processes.
• Use critical thinking and problem-solving skills to resolve issues before escalating when appropriate.
• Route complex inquiries to the correct HR team, specialist, or shared service function.
• Provide guidance and user support for HR technologies and self-service tools.
• Follow up on cases to ensure complete resolution and a positive employee experience.
• Support continuous improvement initiatives focused on enhancing HR service delivery.

Preferred Skills & Experience

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Experience with ServiceNow, Workday, ADP, SharePoint, Microsoft Teams, and knowledge management systems.
• Experience supporting employee lifecycle processes.
• Understanding of HR policies, procedures, and employment-related practices.
• Experience documenting and managing cases in a ticketing or case management system.
• Strong attention to detail and quality assurance mindset.
• Conflict resolution and stakeholder management skills.
• Ability to work independently while collaborating across multiple teams.
• Passion for delivering an exceptional employee experience.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.