Customer Service Project Coordinator

About the Role 

As a Customer Service Project Coordinator (CS PC), you will play a critical role in supporting the Customer Service (CS) team by ensuring projects remain organized, on track, and well-communicated throughout their lifecycle. Acting as the central coordination point for CS-related project activities, you will help bridge the gap between the Project Management and Customer Support by maintaining clarity, driving follow-ups, and helping to ensure all CS deliverables are completed efficiently. 

In this role, you will work closely with Project Managers, Customer Service Engineers, Spare Parts and cross-functional stakeholders to ensure CS responsibilities within each project are clearly defined, tracked, and communicated. You’ll be the CS team’s go-to resource for organization, communication, and coordination. 

In This Role, You Will: 

• Maintain overall organization and visibility of Customer Service-related project activities.

• Track and coordinate CS project schedules, milestones, and deliverables to ensure timelines are met.

• Ensure all CS tasks and milestone activities are kept current and accurately reflected in project tracking systems.

• Attend project meetings to gather relevant updates, identify CS action items, and ensure proper documentation.

• Capture, document, and distribute CS-specific meeting notes and action items.

• Coordinate and schedule meetings, including vendor contact meetings and internal CS alignment sessions.

• Serve as a communication link between project teams and Customer Service.

• Track down required information, documentation, and inputs needed to complete CS-related project tasks.

• Maintain clear documentation and visibility of CS responsibilities across active projects.

• Perform QuickBase (QB) data entry for all CS-related project tracking.

• Ensure and maintain data accuracy and completeness across CS related projects.

Additional Responsibilities 

This role may also support broader Customer Service administrative and coordination functions, including: 

• Preparing and maintaining weekly reports and status updates.

• Coordinating training activities (manual development, internal sessions, vendor-led training).

• Documenting internal team meetings and distributing notes/action items.

• Supporting Post Project Spares (PPS) tracking and follow-up activities.

• Assisting with internal team event coordination and logistics.

We’re Excited About You Because: 

• You are highly organized and thrive in keeping projects structured, clear, and on track.

• You are proactive and persistent in following up on tasks, action items, and open issues.

• You are an effective communicator, both written and verbal, with the ability to interact across technical and non-technical teams.

• You have strong attention to detail and ensure accuracy in documentation and data management.

• You are comfortable managing multiple priorities and adapting to changing project needs.

• You are proficient in Microsoft Office tools (Excel, Word, Outlook, PowerPoint) QuickBase experience is not required but is considered a plus.

• You bring a team-oriented mindset and contribute to a collaborative and accountable work environment.

• You have the ability to coordinate across teams to gather information and drive progress without direct authority.

Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.