Associate Client Services Project Manager

The Associate Client Services Project Manager, Partner Success, supports partners throughout the service delivery lifecycle, helping ensure implementations go live successfully and partner certification activities are tracked, coordinated, and completed. This role navigates internal processes, manages cross-team coordination, and helps partners receive the resources, support, and guidance needed for efficient, accurate, and timely implementation. The Associate Client Services Project Manager works closely with Partner Success Managers, implementation teams, operations, and other internal stakeholders to remove obstacles, maintain visibility into project progress, and support a consistent partner experience.

How will you make an impact

Service Delivery Coordination

• Coordinate partner service delivery activities from implementation planning through go-live, helping ensure milestones, dependencies, and owners are clear.
• Track implementation progress, identify risks or blockers, and partner with internal teams to resolve issues before they impact delivery timelines.
• Maintain clear project visibility for partners and internal stakeholders through timely updates, action tracking, and follow-through.

Partner Certification & Readiness Tracking

• Track Partner Certified Implementation activities, ensuring required steps, documentation, approvals, and completion status are accurate and up to date.
• Coordinate with partners and internal teams to confirm readiness requirements are understood, assigned, and completed on schedule.
• Support handoff and transition activities as partner services move from implementation into ongoing support or steady-state operations.

Cross-Team Coordination

• Navigate internal processes across Partner Success, Professional Services, Operations, Support, and other stakeholder teams to keep partner implementations moving forward.
• Collaborate closely with Partner Success Managers to understand partner priorities, implementation needs, timelines, and escalation points.
• Communicate project status, risks, decisions, and next steps clearly to partners and internal teams to support aligned execution.

Operational Excellence & Partner Experience

• Help standardize project tracking, implementation workflows, and certification follow-up processes to support consistency across partner engagements.
• Contribute to documentation, status reporting, and process improvements that make it easier for partners and internal teams to execute efficiently.
• Provide a responsive, organized, and partner-focused experience that supports successful go-live outcomes.

Have you got what it takes?

• 2-4 years of experience in project management, client services, professional services, implementation coordination, partner operations, or a related customer facing role.
• Strong organizational and follow-through skills, with the ability to manage multiple workstreams, deadlines, action items, and stakeholders simultaneously.
• Experience coordinating implementation activities, tracking milestones, documenting status, and escalating risks or blockers.
• Strong communication skills, with the ability to provide clear updates, align stakeholders, and support productive partner interactions.
• Ability to travel up to 20% regional travel as needed to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience supporting partner ecosystems, channel organizations, or certified implementation partner programs.
• Experience in a global technology, SaaS, professional services, or customer success environment.
• Familiarity with project management tools, implementation workflows, partner readiness processes, or service delivery reporting.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11379
Reporting into: Director, Partner Success
Role Type: Individual Contributor