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We are looking for a Senior Payments CX Specialist to manage the entire customer payments experience, including payment, billing, and early debt management. This role is part of the Customer Experience (CX) team and acts as the payments subject matter expert, collaborating with CX, Product, and Finance. The specialist will resolve complex payment issues, minimize payment friction, and translate frontline insights into improvements for the payments engine. Responsibilities include defining excellent payment experiences, handling high-complexity escalated payment and billing queries, developing early-stage debt prevention strategies, identifying and resolving systemic friction in payment workflows, acting as a cross-functional payments SME, tracking payment metrics, and setting quality standards for payments support.
📈 Who We Are:
We are rebuilding the energy transaction, making it transparent and fair.
Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity.
tem exists to fix a broken global energy market that’s long favoured legacy operators, intermediaries, and opaque pricing. Today’s electricity system was not designed for rapid decarbonisation, AI-driven efficiency or fair access for the actual users - businesses and generators.
We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. Our technology is designed to cut out the inefficient fees, automate complex market flows, and bring transparency and fairness to energy transactions at scale.
In late 2025, after extraordinary growth, we closed a $75 million Series B - led by Lightspeed Venture Partners with participation from Albion, Atomico, Allianz, Hitachi Ventures, Hitachi Ventures, Schroders Capital and others - positioning us for global expansion, deeper product innovation and category leadership.
We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide.
Since launch, our modern utility product, known as RED, has already facilitated thousands of business customers and billions in energy transaction value, proving that modern software and AI can transform an industry built on legacy systems.
At tem, we’re not just building another energy company, we’re rearchitecting market infrastructure so that transparency, efficiency and sustainability become the default, not the exception.
We're looking for a Senior Payments CX Specialist to own the end-to-end customer payments experience (payment, billing and early debt layer), ensuring revenue is protected while customer trust increases.
This role sits in the Customer Experience (CX) team and operates as the payments subject matter expert across CX, Product and Finance. You'll resolve complex payment issues, eliminate systemic payment friction, and convert frontline insight into scalable improvements across the payments engine.
Must-haves:
Nice-to-haves:
We review salaries twice a year using real-time market data, with transparent, consistent pay for the same role and level.
Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.).
Our processes normally take around 2-3 weeks from first call to offer — please let us know about any adjustments to timelines that may be required.
We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.