Service Designer/Technical Consultant (Mobility Platform)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of CIBC’s End Point Compute, Mobility and Print Services team, you’ll play a critical role in the design and evolution of our endpoints and supporting infrastructure to introduce and align to new technologies and drive the organization to a modern workspace.  

As a Service Designer, you will not only provide technical leadership and guidance to an array of groups, project teams and management, but also ensure that our Services align with CIBC and Industry standards and best practices.  Our Services include Assistive Technologies, End Point Compute, Mobility and Print. The Service Designer for the mobility platform, which includes (Mac@CIBC and Mobility@CIBC services), is responsible for leading the functional design and roadmap strategy for systems across the Mobility technology platform. The role provides consultation for senior management on a wide spectrum of existing and emerging infrastructure technologies, translating user requirements to process and data requirements and developing solutions for the business with far-reaching impact. The Service Designer, Technical Consultant provides technical leadership to an array of groups, including IT senior management and senior technical teams. The role makes technology selection decisions that are often made in situations where business requirements are not completely defined.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Strategic Development & Execution: Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces and integrations. Lead the design of cost-effective and innovative solutions to meet both business objectives and the goal of operational efficiency. Recommend and understand the optimal financial and contractual obligations for the mobile services.
• Strategy and Roadmap: Contribute to technology roadmaps that are aligned with the bank’s vision, strategy, financial, contract and business objectives. Lead multiple complex technology solutions while maintaining consistency across the platform, adopting best practices and pushing forward continuous improvements
• Stakeholder Management: Act as the solution lead and interface with the project teams by driving and moderating design review sessions to walk stakeholders through and ensure that the overall design aligns with business requirements as well as architectural directions. Support and mentor junior designers and developers through knowledge sharing, collaboration and effective problem solving

Who You Are

• You can demonstrate experience for at least 5+ years in designing, developing, implementing and supporting applications with expertise in most of the following: Cloud (Azure, AWS), MDM Tools (Intune and Workspace One), Issue Management with various Mobile and industry vendors.  Experience and knowledge in design principles and have an understanding of industry standards such as ITIL and COBIT.
• You embrace and champion change. You are passionate about being on top of technology trends. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You have a degree/diploma: Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Analytical Thinking, Application Development, Business Needs, Business Requirements, Communication, Cost Effectiveness Analysis, Database Management Systems (DBMS), Design, Detail-Oriented, Emerging Technologies, Financial Analysis, Information Technology (IT), Innovative Solutions, Leadership, Project Management Technology, Technical Consulting, Technical Direction, Technical Leadership, User Requirements, Vendor Management, Work Collaboratively