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Swap is seeking a Merchant Onboarding Manager to guide clients through the full implementation of their AI-native commerce platform. This role involves technical discovery, solution design, configuration, testing, and launch support. You will collaborate with merchant teams to understand their systems, configure the Swap platform, and assist with integration challenges. The ideal candidate has 2-5 years of experience in technical onboarding or implementation, strong knowledge of APIs and web technologies, and excellent client relationship skills.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
This role is ideal for someone who enjoys working at the intersection of technology, operations, and client delivery. As a Merchant Onboarding Manager at Swap, you will guide merchants through the full implementation journey — from technical discovery and solution design through configuration, testing, and launch. You’ll work closely with merchant eCommerce, operations and technical teams to understand their systems and data flows, configure the Swap platform, and support them through integration challenges or workflow optimisation.
The role requires strong organisational ability, knowledge of technical concepts such as APIs and data structures, and a natural talent for building trusted client relationships. You will play a key part in ensuring merchants adopt Swap quickly and successfully, enabling a smooth and confident path to value.
Key responsibilities
What we would like to see:
Benefits:
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Benefits:
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.