Specialist, Product Management - Academy and Translations Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management - Academy and Translations Specialist

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview:

Mastercard Academy is the global go-to resource for professionals looking to learn, upskill and get certified. The solution brings together world-leading thinkers and Mastercard’s global experience and expertise in payments and technology.

With Mastercard Academy, professionals can unlock growth through concepts, tools, technologies and real-world insights. This team is responsible for ensuring that the content produced for the customers is high quality, relevant as per customer needs, scalable and aligns with Mastercard strategy.

Role: Specialist, Translations
The Translations PMO is responsible for end to end translation lifecycle management across Mastercard Academy learning products — ensuring all content is accurately localised, consistently maintained, AI ready, and operationally deployed at scale across markets.
The focus is not on content creation or translation itself, but on ensuring content flows efficiently from source creation → localisation → deployment, with strong governance, consistency, and readiness for future AI driven delivery.
________________________________________
Scope of Responsibility
Translation Inventory & Governance
• Own and maintain a centralised translation inventory
Ensure all translated content is:
• Properly versioned across languages
• Clearly mapped to learning objectives and pathways
• Consistently tracked across markets and platforms
• Easily discoverable and reusable
________________________________________
SME & Translation Coordination
• Coordinate with internal SMEs and localisation partners to:
o Secure availability, alignment, and timely inputs
o Ensure accurate translation and validation across languages
• Manage the translation workflow pipeline:
o Source content → translation → validation → deployment
• Proactively track dependencies and remove bottlenecks to ensure on time delivery across markets
________________________________________
Platform Operations & Deployment
• Manage operational deployment of translated content across platforms, including:
o Uploading and maintaining multilingual content
o Configuring language versions of certification pathways and courses
• Coordinate content updates, refresh cycles, and version alignment across all languages
________________________________________
Customer & Product Advocacy
• Be a passionate advocate of the product and learning experience vision, ensuring localisation supports consistency and quality across markets
• Act as the voice of the customer (regional issuers / markets) throughout the localisation lifecycle — ensuring content remains relevant, usable, and contextually appropriate


About You
• Experience managing global stakeholders, and executing multi-stakeholder projects
• Exceptional project management skills with ability to manage multiple projects in cross-functional environment.
• Ability to communicate needs and schedules to business stakeholders and
technology teams, as well as ensure plans are in place/standards are
adhered to
• Position will require a level of confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
• Understanding of and interest in learning design and learning processes
• (optional) Knowledge of payment technology and finance topics
• Excellent communications skills, attention to details and confidence to take
'command and control' of project delivery from initiation to production
• Presentation & office tools proficiency required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.