Lead Delivery Manager

TXI is looking for a Lead Delivery Manager who loves to unpack a puzzle and work to see it solved.

Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they’re not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. As a Lead Delivery Manager, you have an opportunity to frame how engagements run and collaborate with integrated teams to deliver products that matter. 

This individual will be responsible for defining and implementing the team structure, establishing how client engagements will work, and leading planning, estimation, and successful delivery. They will bring empathy and curiosity to deeply understand and internalize each client’s needs, goals, constraints, and organizational context—using that understanding to navigate ambiguity, identify opportunities, and scope complex product engagements based on business and user value.

This is an execution-heavy delivery role, with responsibility for moving complex digital products from ambiguity into execution and successful delivery. While delivery management is the core of the position, the ideal candidate also brings a strong product management mindset and experience guiding products from concept to delivery. They know how to lead discovery, shape the right problems to solve, and balance user needs, business objectives, and technical constraints in close partnership with design and engineering. As an experienced consultant, they will build trusted, influential relationships with senior client stakeholders that deepen and expand over time.

We’re especially interested in hearing from candidates based in Chicago, as well as those with experience building digital solutions in life sciences or pharmaceuticals, or designing and delivering AI-enabled products and workflows

Don't hesitate to apply if you don't meet 100% of the qualifications below. If you’re someone who identifies as a motivated self-starter and loves to thrive in ambiguity, we want to hear from you!

• Agile Project Management: You are an expert at utilizing agile project management skills to efficiently plan, execute, and manage projects iteratively to deliver exceptional software within the constraints of scope, time, and budget
• Risk Mitigation: You are highly capable at identifying, analyzing, and mitigating project risks, as well as effectively managing changes to project scope, timelines, or requirements. You are capable of ensuring that clients, team members, and stakeholders maintain awareness and can plan accordingly.
• Team Enablement: You are highly capable at fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement. You can empower teams to drive innovation and achieve successful project outcomes.
• Product Management: You are highly capable of thoughtfully steering the development, launch, and evolution of a company's product(s) to meet desired outcomes. In other words, you can effectively understand and balance business objectives, user needs, and technical capabilities and constraints.
• Delivery Quality: You are highly capable of promoting and advocating for quality standards, processes, and best practices, including accessibility guidelines, to ensure the delivery of high-quality, inclusive, and user-friendly software solutions.
• Additionally, you demonstrate alignment with our delivery principles: prioritizing transparent communication with team members and clients; being proactive, results-oriented, and adaptive; empowering your teammates to “multiply” their potential and effectiveness; creating psychological safety within your team; and curiosity and an appetite for learning and new information

Some reasons why you might like working with us

We have been recognized for both our internal employee experience and for delivering a trusted customer experience. At TXI, we are intentional about the way we work and how we support both our team and our clients. 

1. We focus on Product Innovation by helping to envision initial new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we're working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach).

2. We care about DEIB (diversity, equity, inclusion, and belonging). To deliver the best solutions, we need positive, inclusive environments with as much diversity in the room as possible. Learn more about our DEIB learnings, roadmap, and history: https://txidigital.com/deib.  

3. We work in a variety of industries and encourage our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio. You’ll work across Industry 4.0, manufacturing, logistics, biopharma, and more; and build powerful data products including web apps, mobile apps, chatbots, IoT solutions, and cloud infrastructure.  

4. We work in integrated teams (and occasionally we will work as staff augmentation if there's a good rationale for it). At TXI, we seek to bring all of the good ideas to the table so you learn from the talented teammates you regularly pair with. Strategy, delivery management, design, and engineering regularly collaborate.

5. We are intentional about supporting each individual's growth. "Challenge and support each other" is a core value of the company and we take that mission seriously. That's why every employee has a personal learning & development budget and a bi-weekly conversation with their manager about their progress–as well as why we created our Career Pathways to equitably promote each person's path at TXI. 

6. We value transparency and open discussion. As an employee-owner, you will have a front-line view of the company's performance, risks and issues, finances, and budgets. 

7. We build products that matter. We advance the causes and goals of our partners and consistently deliver outcomes for them. See some examples below.

What We Make

For over two decades, we've partnered with clients across industries to research, design, and develop custom web and mobile applications that make a meaningful impact. Some examples of that impact include: 

<> Improving prediction of patient enrollment in global clinical trials for life-saving drugs through the integration of advanced analytics and digital innovation  

<> Developing responsive applications for a major logistics company to amplify productivity and decrease maintenance time 

<> Transformed a manufacturer from a company known for data loggers to an international leader in tech-powered environmental monitoring solutions through proactive, data-powered IT products

<> Empowering nonprofits with real-time insight into progress and potential for donor impact through transformative fundraising software 

<> Designing a digital experience that is driven by evidence-based treatment and therapy plans to support LGBTQ+ youths who face societal and personal biases due to their orientation  

<> Driving accountability and motivation for patients recovering from spinal surgery through an integrated mobile app and a wearable device on the patient’s lower back

<> Creating a new mobile app to inspire employees to love where they work by delivering meaningful savings and recognition in their workplace, while also amplifying merchant partner reach across the U.S.

But the work is just one part of what makes TXI a rewarding place to be. We support each other’s interests—whether it’s volunteering, organizing meetups, speaking at industry events, or learning new techniques and technologies. If there's something you're passionate about, we want you to pursue it and teach it to the rest of us. Our company's Town Halls and regular practice meetings are just some of the ways we create space for sharing, learning, and professional development.

What We Offer

We believe in equitable pay. The salary range for this role is $156,000 - $185,000. In addition to base compensation and an incentive pay structure, we also offer the following benefits, which are intended to take care of you (and the people you care about):

- Employee Stock Ownership Program: TXI is 100% employee-owned through an ESOP, which grants shares of company stock to all employees as a retirement benefit

- Quality health insurance and medical travel benefit

- Generous paid time off

- Paid parental leave policy (equal for all TXI parents)

- 12 weeks of paid FMLA leave for qualifying events, ensuring you can prioritize important life moments

- 401k plan, including employer matching

- Remote-first working environment with minimal onsite client work

- Company retreats and Quarterly days, both of which are a chance to connect in person and outside of the office

- Benefits for professional development, home office improvements, and renewable energy switching

Location

We have a remote environment at TXI, with distributed team members in the US, Canada, South America, and Europe who work from home. We communicate and collaborate effectively in a remote environment using tools like Google Workspace, Miro, Notion, Slack, and Zoom. We also prioritize virtual bonding and emphasize inclusivity, autonomy, and trust while cultivating a safe and welcoming environment that is conducive to supporting a positive employee experience.

While we encourage asynchronous communication, we often work in pairs or in collaboration sessions. Therefore, having some core hours that overlap with our clients and your fellow team members is important. Regardless of where you are living and working, all TXIers have multiple opportunities throughout the year to meet and hang out in person to continue building those connections. 

For this opening, we’re especially excited to connect with people in the Chicago area, where there are additional opportunities to collaborate in person with team members and clients. 

We take equality seriously

TXI is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex, and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.