Engagement Manager
Couchbase IncSummary
Couchbase is seeking a highly experienced Engagement Manager to partner with strategic customers, driving adoption, value realization, and long-term retention. This senior individual contributor role involves working with customer success and account leadership to ensure major accounts achieve measurable business outcomes. The Engagement Manager will act as a trusted advisor, orchestrating cross-functional teams and managing the customer lifecycle for successful implementation, expansion, and transformation.
Required Skills
Details
- Experience Required
- 5+ years
- Posted
- Jun 25, 2026
Description
Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.
With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.
Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.
Want to be part of our story? Apply today!
Role Summary
We are seeking a highly experienced Engagement Manager to partner with our most strategic customers and drive successful adoption, value realisation, and long-term retention.
Operating as a senior individual contributor, this role will work closely with the SVP Customer Success, strategic account leaders and regional leaders to ensure our largest and most complex accounts achieve measurable business outcomes. The Engagement Manager will act as a trusted advisor, orchestrating cross-functional teams and ensuring disciplined execution across the customer lifecycle.
Key Responsibilities
1. Strategic Customer Engagement
- Own and lead delivery strategy for a portfolio of strategic / enterprise customers
- Build strong relationships with:
- Executive stakeholders
- Technical leaders
- Align customer objectives with platform capabilities and roadmap
2. Value Realisation & Outcomes
- Define and track clear statements of work, success metrics, and business outcomes
- Ensure customers achieve:
- Time-to-value
- Adoption milestones
- ROI from investment
- Proactively identify risks to value delivery and drive mitigation
3. Complex Programme Leadership
- Lead large, multi-phase customer delivery engagements (implementations, expansions, migrations, transformations)
- Coordinate across:
- Professional Services
- Solutions Engineering
- Product
- Support
- Partners
- Ensure delivery is aligned to agreed outcomes and timelines
4. Commercial Alignment & Growth
- Partner closely with:
- Account Executives
- Customer Success Managers
- Support:
- Renewals
- Expansion opportunities
- Provide insight into:
- Account health
- Risk and growth signals
5. Executive Stakeholder Management
- Act as a trusted advisor at C-level and senior leadership level
- Lead:
- Executive business reviews (EBRs)
- Strategic planning sessions
- Communicate value, progress, and risks clearly
6. Risk Management & Escalation
- Identify and manage:
- Delivery risks
- Adoption challenges
- Stakeholder misalignment
- Lead resolution of complex issues and escalations
7. Operating Discipline & Governance
- Establish clear:
- Engagement plans
- Lightweight governance structures
- Success criteria
- Ensure consistent execution across global accounts
8. Feedback & Continuous Improvement
- Capture customer insights and feed into:
- Product roadmap
- Go-to-market strategy
- Identify opportunities to improve:
- Customer journeys
- Engagement model
Success Measures
- On-time delivery of engagements
- Achievement of defined customer outcomes and ROI
- Strong executive-level relationships and customer satisfaction
- Reduction in escalations and improved account health
- High renewal and retention rates across assigned accounts
- Expansion / growth influenced within strategic accounts
Experience & Profile
Essential
- Significant experience in:
- SaaS customer success, consulting, or engagement management
- Proven track record managing:
- Enterprise / strategic accounts
- Complex, multi-stakeholder environments
- Strong commercial acumen (understands renewals, expansion, ARR impact)
Leadership Profile
- Operates with high autonomy and accountability
- Influences senior stakeholders internally and externally
- Strong problem solver and structured thinker
- Able to navigate ambiguity and drive outcomes
Preferred
- Experience in:
- Data platforms / databases / cloud technologies
- Background in:
- Consulting or program delivery
- Familiarity with:
- Customer success platforms and CRM systems
Reporting Line & Structure
- Works closely with:
- Architects
- Account Executives
- Customer Success Managers
- Solutions Engineering
- Support & Product
Role Positioning (important internally)
This is not:
- A project manager
- A support role
- A junior CSM
- An ops role
This is:
A senior, customer-facing leader responsible for ensuring our most important customers achieve meaningful business outcomes and remain long-term partners.
At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!