GENERAL SUMMARY:
The banking services department is responsible for all processes regarding Non-Post and NSF accounts. Coordinates the processing of on us return items and is responsible for processing the charge-back notices. Reviews various reports.
- Processes garnishments and levies and reclamations on customer accounts
- Prints, reviews for accuracy, and mails customer interest checks.
- Maintains all return mail, dormant accounts and customer accounts (may include KMN account maintenance).
- Completes research requests for CO Banks and helps resolve service issues for our customers.
- Reviews various reports as assigned.
- Positive Pay
- Legal and Branch Research, including VOD’s and VOM’s
- Process Inactive and Dormant Accounts
- On Us Check review
- Process Mobile and ATM Deposits
- Responsible for printing, accuracy review and mailing of customer interest checks
- ATM Live functions as needed
- Revies and monitors return mail
- Regular and reliable attendance.
- Performs other duties as assigned by management.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of FiServ preferred.
- Knowledge of Windows based programs preferred.
- Skills in good customer service and telephone courtesy.
- Ability to operate a PC with keyboard accuracy and speed.
- Ability to work under pressure, meet critical deadlines and have constant interruptions while doing assigned responsibilities including reconcilement, verification and computer input.
EDUCATION AND EXPERIENCE:
- High School or equivalent.
- Banking experience preferred.
BENEFITS:
- Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program. If working less than 35 hours per week, above benefits are modified.
PHYSICAL DIMENSIONS:
Seeing: 75-100%
Must be able to read computer screens and reports.
Hearing: 75-100%
Must be able to communicate with customers and employees.
Standing/Walking: 50-74%
Climbing/Stooping/Kneeling: 0-24%
Lifting/Pulling/Pushing: 0-24%
Fingering/Grasping/Feeling: 75-100%
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
Monday through Friday. Not a remote or hybrid position
