Credit Ops Analyst

Selangor, Malaysia

Worker Type:

Regular (FTC) (Fixed Term)

Posting Start Date:

July 8, 2026

Job Description:

What’s the role

You’ll be part of the Credit Department under Mobility and Lubricants responsible for managing risks that arise from sales with third-party customers. The role’s key objective is to assess the creditworthiness of customers, informed by industry, sovereign and external market intelligence, and decide the credit terms that may be extended as part of the sale. The department aims to support the delivery of business objectives through risk & value-based decision-making consistent with Business Risk Appetite, World Class People and Process with active management of risk and exposures. In doing so, the organisation, is accountable to approve credit exposures and manage them through active monitoring of customers' performance and behaviour to ensure that they continue to meet their obligations under these agreements.

What you’ll be doing

As a Credit Ops Analyst, you are going to manage and optimize the day-to-day credit activities to ensure effective risk management, timely debt collection, and operational excellence. The role partners closely with internal and external stakeholders to support credit processes, drive continuous improvements, ensure compliance with policies and controls, and contribute to the overall financial health and performance of the business.

This role will focus on the following principal accountabilities:

• Manage credit assessment, debt collection, cash application, and account allocation activities for assigned customer portfolios in Malaysia and Indonesia.
• Monitor customer receivables, resolve payment discrepancies and disputes, and ensure timely collection in accordance with payment terms, policies, and control requirements.
• Partner closely with customers, sales teams, account managers, risk operations, and business stakeholders to address credit issues, conduct account reviews, and support business objectives.
• Analyze credit performance, provide monthly insights and reporting, and support management with recommendations to strengthen credit strategies and risk management.
• Review customer creditworthiness and recommend credit limit increases, decreases, or revocations, including identifying cases that may require legal action.
• Drive continuous process improvement by identifying operational gaps, recommending enhancements, and ensuring effective execution of controls and governance requirements.
• Support managers and cross-functional teams on credit-related matters, including bad debt provisioning, customer escalations, and security monitoring activities.

What you bring

Qualifications & Skills:

• Open to freshers or with less than 3 years of experience
• Degree in Finance/Accountancy/Banking or similar
• Professional Accounting qualification (e.g., ACCA, CIMA, CPA) is an advantage
• Excellent communication skills with the ability to engage and collaborate with different stakeholders
• Knowledge of SAP or any ERP system is a plus
• Basic digital fluency – Excel essentials, familiar with navigating accounting and debt collection tools like GSAP, S/4 HANA
• Strong attention to detail, especially when handling data and ensuring compliance with standards
• Analytical and learner mindset with an interest in identifying opportunities for continuous improvement
• Candidate must be amenable to a 1-year contract role

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

SBO Malaysia 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,  click here.   

Shell Business Operations (SBO) in Malaysia  

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.  
  
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.  
  
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment. 

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