Lead Front Office Operations That Help Patients Smile—Literally and Figuratively
Full-time, benefit eligible position. The schedule is Monday - Friday 7:45am-4:15pm. Candidate will need to travel between Columbia, Moberly, Salisbury and Marceline locations.
If you're passionate about exceptional patient service and have a knack for keeping dental front office operations running smoothly, this is your chance to make a meaningful impact. As the Dental Office Supervisor, you’ll be an essential part of our integrated care team, ensuring efficient, welcoming experiences for patients and supporting front office staff across our dental clinics.
This leadership role is perfect for someone who thrives in a fast-paced setting and is ready to support a team delivering compassionate dental care to rural and underserved communities.
This is a great opportunity for someone who:
- Enjoys managing front desk operations in a dental clinic setting
- Is highly organized and proactive in resolving issues before they escalate
- Leads by example and finds fulfillment in coaching and supporting others
- Wants to work in a mission-driven environment focused on community wellness
- Lead and support front desk operations to ensure efficiency, accuracy, and an excellent customer experience
- Supervise Customer Relations Specialists, provide coaching, conduct performance evaluations, and assist with staff scheduling
- Ensure adherence to protocols, maintain a goal-oriented work environment, and collaborate with the Regional Office Manager on staffing and onboarding
- Support financial accuracy by verifying payment posting, reviewing batches, completing deposits, and preparing reports
- Serve as the first point of contact for resolving escalated patient concerns and operational issues
- Review sliding fee paperwork and ensure appropriate processes are followed
- Provide backup coverage when needed, including phones, scheduling, registration, collecting co-pays, and verifying patient paperwork and insurance
- Monitor office efficiency and patient flow, providing updates and recommendations to the Regional Office Manager
- Maintain confidentiality, follow HIPAA guidelines, and participate in required meetings and trainings
- Travel to additional locations to support operations as needed
- Oversee timecard management, performance development/AIM processes, and progress toward departmental goals
High School/GED required
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred
• A valid, unrestricted driver's license and agency established minimum automobile coverage required
You’ll Be a Great Fit for This Role if You:
- Have a background in dental or healthcare front office settings
- Enjoy creating a positive and organized environment for both patients and staff
- Are confident managing schedules, processes, and payment workflows
- Can remain calm and compassionate in high-pressure or escalated situations
- Believe that excellent customer service is essential to quality care
- Are passionate about expanding access to dental health services in underserved communities
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