About the Role:

Grade Level (for internal use):

This is a 9-month, Fixed-Term contract role.

The Role: The Contract Commercial Support Specialist supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist.

This role is responsible for accurate contract data entry into CPQ, managing global orders—including new, amended, and renewal contracts—and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment.

By monitoring escalations and collaborating with Sales and other departments, the Specialist I helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with pricing and legal standards.

Through diligent documentation and process execution, the Specialist I helps maintain high standards of contract management, supports audit readiness, and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy, timely order processing, and effective communication within the department.

What’s in it for you: This role will be part of S&P Global Energy team, and you will have the opportunity to join a successful Fortune 500 company, with exposure to commercial functions and support systems. Be exposed and develop a global mindset through close collaboration with sales teams across the globe. This position is a critical role to support the financial goals of S&P Global Energy.

Responsibilities:

Perform contract data entry into CPQ deals
Responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution
Track status of cases to ensure smooth transaction processing from deal creation to fulfillment and invoicing
Monitor escalations from different stakeholders such as Sales, Client Services and other teams. Gather response or clarity from sales and different teams involved for prompt completion of cases.
Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, rebill requests, and all pertinent queries
Provide the highest level of contract management support to the sales organization, regularly attend BPM meeting & report deal and case status on key accounts both written & verbally as needed.
100% adherence to CPQ ecosystem and adoption of all service procedures that provides business partners with comprehensive and actionable solutions-oriented metrics.
Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions
Work across S&P Global Energy organization to resolve any sales contract management issues in a timely manner
Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department
Document all activities, communication and progress of case management in CPQ
Provide information as needed for audit as required

What We’re Looking For:

Education:

Bachelor’s Degree in Finance or Accounting or related education and experience.

Work Experience:

1-3 years related work experience or related degree
Contract management experience
Experience in fast paced environment with Sales Organization a plus

Skills:

Operational Management: Ability to assist in daily operational activities and understand the workflow dynamics of the team.
Performance Improvement: Skills in identifying areas for process improvement and implementing solutions to enhance team efficiency.
Data Entry Proficiency: Expertise in performing accurate contract data entry in CPQ systems.
Order Management: Knowledge of managing global orders, including new orders, amendments, and renewals, particularly for complex accounts.
Case Tracking and Resolution: Strong analytical skills to track case statuses and ensure smooth transaction processing.
Communication Skills: Excellent verbal and written communication skills for effectively assisting sales and reporting on key account statuses.
Problem-Solving: Ability to monitor escalations and gather necessary information for prompt resolution of issues.
Attention to Detail: High level of accuracy and attention to detail in contract management and data entry tasks.
Adherence to Procedures: Commitment to following CPQ ecosystem procedures and business SLAs to ensure compliance and efficiency.
Collaboration Skills: Ability to work effectively across different departments and teams to resolve issues and improve processes.
Audit Preparedness: Skills in providing required information for audits and ensuring compliance with internal controls.
Adaptability: Flexibility to complete other assignments as required and adapt to changing priorities in a fast-paced environment.

Language Requirements:

Excellent English-speaking skills required (orally and in writing)

Work Schedule/Travel/On Call, etc.:

Primary work hours will be: 10am-7pm US ET time / 7pm-4amPK Time
Flexible schedule to meet important deadlines
Occasional travel may be required
Occasional work on regional holidays may be required

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Specialist, Contract Commercial Support (AMER Shift) - 9-Month Contract

Summary

Required Skills

Details

Description

About the Role: