Sales Trainer

Job Overview:

We are searching for a dedicated Sales Trainer/ Sales Process Coach to join our dynamic team. If you have a passion for teaching and can bring a wealth of knowledge and experience to help our sales team excel, we want to hear from you. As a Sales Process Coach at HELP, you will play a pivotal role in shaping the success of our salesforce and ensuring the delivery of top-notch services to our valued customers. Join us in our journey to empower our sales professionals and drive business to new heights.

Key Responsibilities:

• Classroom Training: Conducting sales process training in a classroom setting, working with groups of 1-10 individuals across both dedicated sales and mixed technician/sales roles.
• On-Site Coaching: Riding with salespeople and technicians during customer visits, demonstrating techniques, and assisting in managing complex customer interactions.
• Constant Mentorship: Teach both new and existing employees about the key steps of the sale process, how to overcome objectives, ethical sales practices, and the value of a premium customer service and sales experience.
• Curriculum Development: Designing and building class materials and curriculum to ensure sales team members are well-prepared to succeed.
• Systematic Teaching: Equipping sales professionals with the skills to navigate a systematic sales process, providing hands-on coaching to drive success.

Key Projects: 

In your first year as a Sales Process Coach, you'll focus on:

• Initial Training: 60-90 days, Shadowing different Trainers as they conduct sales training at various locations. Afterward, you'll lead training sessions independently at HELP in Cincinnati.
• Curriculum Enhancement: Continually improving the training curriculum, incorporating role-playing exercises, capability assessments, and field observations.
• Change Management: Leading change initiatives, promoting standardization, and subtly influencing compliance to achieve buy-in.
• Team Alignment: Collaborating effectively with other teams, fostering teamwork, and ensuring alignment between sales and business development.

Qualifications:

• Industry Experience: 5+ years of residential HVAC or Plumbing sales experience.
• Teaching Experience: Proven experience teaching and instructing groups, as well as one-on-one interactions.
• Sales Process Training: Demonstrated experience providing sales process training, ideally in a multi-location, corporate or national setting. Familiar with Home Services membership programs, consumer financing programs, sale of system changeout/upgrade packages, and other residential sales enhancement techniques.
• Business Development: Understanding business development, particularly in generating qualified leads.
• Technology: Proficiency in technology, including Microsoft Suite and various development tools, to enhance training effectiveness and engagement. Familiar with Service Titan or similar Home Services tools.
• Public Speaking: A confident and engaging public speaker who can lead and inspire others in both a classroom setting and in one-on-one scenarios with technicians, salespeople, or homeowners.

Benefits:

• Competitive salary + Bonus eligibility
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, and paid holidays.
• Career growth: Opportunities for ongoing training and professional development.
• Company culture: A supportive and dynamic environment that values teamwork and employee satisfaction.

Work Environment:

Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Additionally you'll be working in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.