Community Manager, LA (Contract)

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

Please note this is a contract position running July through January.

About the Role:

The Community Manager - Large Market is a member-facing role instrumental in facilitating member relationship building and connection in their markets. This role is expected to gain a deep understanding of local needs across multiple markets, identify gaps and opportunities, and develop strategies, in co-creation with members, for engaging the local community. This role will report directly to a Senior Community Manager / Team Lead.

What You’ll Do:

• Develop, refine, and iterate on a local, in person community strategy with the goal of driving member connections and building a member’s community across a variety of indicators, and ultimately driving member retention
• Gather data to understand community needs and track your success
• Leverage the digital platform to drive local community
• Be responsible for KPIs that indicate member engagement, satisfaction, and retention
• Own and steward your market’s community budget, ensuring spend aligns with strategic priorities and member impact, as well as submit and track spending regularly
• Travel required to host in person events in your non home based market at least 2-3x/ month

Event Execution - 65%

• Create programming and facilitate in person events and experiences tailored to meet local member needs, delivering a minimum of 2-3 events per month
• Maintain a heatmap of your local market to understand when & where members may want to gather so that you can plan events accordingly
• Keep your finger on the pulse for in-person, member-led meetups to identify proactive opportunities for support and moments for surprise and delight

Relationship Building / Member Connection - 35%

• Build relationships with local partners to enhance the member experience
• Proactively build relationships between local members to support them in community building and connection efforts

What Success Looks Like:

• A thriving community of members who feel seen, connected, and inspired to engage with one another
  Community Managers set the tone and energy in their markets. They are expected to be on-site to ensure consistent presence and availability to nurture relationships.
  
• Strong attendance and satisfaction across member events
  While KPIs may evolve with organizational priorities, the expectation is consistent: Community Managers deliver compelling, high-quality experiences that activate a broad and diverse set of members and reflect their local needs.
  
• Clear pathways for member involvement and leadership
  From 1:1 conversations to small group gatherings, Community Managers proactively identify how members want to contribute and participate. In our member-obsessed culture, we remove friction—making it easy for members to shape and grow the community they want to be part of.
  
• An active feedback loop that fuels ongoing innovation
  Community Managers bring a growth mindset to every aspect of their work. They gather insights, test new ideas, and help define the future of member experience.

The base salary for this role is: $62.50/hour