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Cowboy is seeking a Customer Success Expert to join their operations team. In this hybrid role, you will be responsible for understanding the product deeply, assisting customers with features, and advocating for their needs to impact product development. You will also optimize processes, troubleshoot issues, and ensure customer happiness. The ideal candidate is a proactive, empathetic team player with excellent communication skills and 0-3 years of experience. Fluency in English and at least one additional language (German, French, or Dutch) is required. This role offers an initial 3-month fixed-term contract with the possibility of extension.
In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.
We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe.
In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries.
Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.
The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Customer Success Expert to make the difference between great and excellent. As a member of the Customer Success Team, your responsibilities would include:
We are offering an initial fixed-term contract of 3 months. Subject to business needs and mutual fit, there is the opportunity to extend the contract.
We are looking for an entrepreneurial person who:
As soon as possible.
Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.
