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JINGDONG Logistics is seeking a Transport Operations Manager in Manchester, UK. This full-time, on-site role involves managing daily transport operations, including vehicle dispatch, driver coordination, and ensuring safe and efficient execution of transport services. The manager will monitor KPIs, coordinate with various teams, and contribute to continuous improvement in logistics operations. A minimum of 5 years of transport operations experience and 2 years of people management are required. Experience in e-commerce logistics and knowledge of UK transport compliance are preferred.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Location: Manchester, UK
Department: Middle-Mile Transportation
Employment Type: Full-time
Working Pattern: On-site role; shift flexibility may be required.
Role Purpose
The Transport Operations Manager – Manchester is responsible for managing the daily on-site transport operation, including vehicle dispatch, driver coordination, loading safety, route execution, issue handling, and service performance. This role acts as the key on-site command point to ensure vehicles are loaded safely, dispatched on time, and transport operations are executed safely, legally, and efficiently.
Key Responsibilities
Manage daily transport operations at the Manchester site, including vehicle dispatch, driver allocation, route execution, and delivery progress monitoring.
Coordinate with warehouse, sortation, planning teams, drivers, DSPs, subcontractors, and other internal stakeholders to ensure smooth transport execution.
Monitor daily dispatch arrangements, including vehicle allocation, loading progress, departure readiness, and on-time departure performance.
Ensure vehicles are loaded safely before dispatch, including load weight, load distribution, load securing, vehicle capacity, and suitability of goods for the assigned vehicle.
Identify and escalate overloading risks, unsafe loading, vehicle defects, documentation issues, dispatch delays, and other operational risks.
Ensure vehicles are not released where unresolved safety, loading, weight, vehicle condition, route, documentation, or compliance issues remain.
Conduct pre-departure checks to confirm loading completion, load security, vehicle sealing where required, and driver route instructions.
Monitor transport execution throughout the shift and respond quickly to traffic delays, vehicle breakdowns, driver absence, failed collections or deliveries, warehouse delays, and planning changes.
Manage daily driver briefings and debriefings to ensure drivers understand route requirements, safety instructions, service standards, and operational risks.
Track key operational KPIs, including on-time departure, on-time arrival, delivery performance, collection performance, dispatch delays, loading exceptions, and failed delivery reasons.
Work closely with the Transport Manager / CPC Holder to ensure operations remain aligned with driver hours rules, tachograph requirements, Working Time Directive, Operator Licence obligations, and vehicle safety requirements.
Maintain accurate operational records, including dispatch logs, loading records, vehicle arrival and departure times, driver allocation, vehicle usage, exception logs, and performance reports.
Support incident, accident, near-miss, loading issue, overloading risk, and service failure investigations by collecting operational facts and site evidence.
Lead continuous improvement for dispatch efficiency, loading control, route execution, driver performance, communication flow, and issue resolution.
Provide daily and weekly updates to management on key risks, service failures, dispatch performance, loading issues, root causes, and improvement actions.
Key Requirements
Bachelor’s degree or above in Logistics, Supply Chain, Transport Management, Business, Operations Management, or a related discipline is preferred.
Candidates with strong relevant transport operations experience may also be considered without a degree.
Minimum 5 years of experience in transport operations, logistics dispatch, fleet operations, parcel delivery, e-commerce logistics, 3PL, or distribution centre transport management.
Minimum 2 years of people management or team supervision experience in a transport, warehouse, logistics, or operational environment.
Good understanding of UK transport operations and basic compliance requirements, including driver hours, tachograph rules, Working Time Directive, vehicle safety, and overloading risks.
Experience working with HGV, LGV, van fleets, DSPs, subcontractors, agency drivers, or third-party transport partners is preferred.
Experience in e-commerce, parcel delivery, last-mile, middle-mile, or high-volume transport operations is preferred.
Strong on-site coordination, decision-making, communication, problem-solving, and KPI management skills.
Good knowledge of Microsoft Office. Experience with TMS, WMS, routing systems, fleet management systems, or telematics platforms is preferred.
Transport Manager CPC, IOSH, NEBOSH, or similar qualifications are desirable but not essential.
Role Positioning
This role is responsible for the on-site operational control of dispatch, loading, vehicle release, route execution, issue handling, and service performance at the Manchester site. It works closely with the Transport Manager / CPC Holder but does not replace the statutory responsibilities of the CPC Holder.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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