Sr. Consultant, Authentication Delivery

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Authentication is the start of every client interaction at CIBC, whether that is self-service in digital or with a CIBC representative in the contact centres or banking centres. As a Sr. Consultant within CIBC’s Client Authentication Delivery team, you will play a pivotal role in the end-to-end delivery of high-impact, transformational projects that shape how clients interact with CIBC across all channels. You will work closely with business and technology partners to lead, oversee, and execute all activities required to launch new client authentication solutions to market. These initiatives will enhance our client authentication capabilities and strengthen the security of our digital banking experience. Your project delivery expertise will directly influence the security and satisfaction of millions of clients, helping CIBC remain a leader in digital banking. You’ll thrive in an environment that empowers you to take ownership, solve problems, and continuously improve. Strong communication and relationship-building skills will be essential as you manage multiple stakeholders in a dynamic, collaborative environment. This role offers exceptional opportunities for professional growth. You will deepen your expertise in project delivery and program management, while gaining exposure to client authentication and fraud. By working across business and technology teams, you will build a strong network and develop skills that will support your ongoing career development at CIBC. If you are passionate about leading impactful projects, collaborating with talented teams, and shaping the future of digital banking, we encourage you to apply.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Project Leadership - Lead the planning, execution, and delivery of authentication projects, ensuring all deliverables are met on time and to a high standard.
• Stakeholder Engagement - Build strong partnerships with business, technology, and frontline teams to drive alignment, clarity, and momentum across all work streams.
• End-to-End Delivery - Oversee all phases of project delivery, ensuring alignment with business goals, proactive risk management, and successful implementation.
• Problem Solving - Approach new challenges with structure and creativity, quickly learning and adapting in ambiguous situations.
• Communication - Clearly and concisely convey complex ideas to diverse audiences, keeping stakeholders informed and engaged throughout each project.
• Collaboration - Champion teamwork and open communication within your project teams and across the broader authentication group.

Who you are

• You bring deep project delivery expertise. You have a proven track record of successfully leading initiatives in complex environments.
• You have relevant industry experience. Experience in client authentication or fraud is an asset, but not required.
• You're a relationship builder. You excel at collaborating with both business and technology stakeholders to achieve shared goals.
• You thrive in ambiguity. You take initiative and are comfortable leading projects with minimal guidance.
• You're highly organized and detail-oriented. You manage multiple priorities in a fast-paced environment with precision.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Analytical Thinking, Business Effectiveness, Client Service, Collaboration, Communication, Decision Making, Deliverables Management, Detail-Oriented, Judgement, Leading Project Teams, Problem Solving, Problem Solving Approach, Process Improvements, Professional Presentation, Project Delivery, Project Leadership, Project Management, Relationship Building, Relationship Management, Teamwork