Principal Services Executive

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

As a Seasoned Principal Services Executive in Singapore, you will play a key role as Trusted Advisor and be the bridge between our ASEAN based Customers, Prospects, Account executives, Sales Directors, Pre-sales, Our ecosystem of partners and vast capability of our broader Customer Experience organization which includes – Global Services (including our Global Services Hubs), Customer Success, Education, Support as well as accelerate motions to drive adoption and consumption of our platform and new innovations across our Customers in ASEAN. This is a new role, so we are looking for a seasoned candidate with lot of passion for what Workday represents in the market and have a great knowledge and understanding of our offerings as well as be our brand ambassador of Workday Values.

The team of Service Executives across APAC plays a meaningful role in connecting Workday’s services and sales organizations; ensuring that we are supporting broader GTM teams along with subscription sales by differentiating Workday’s approach and methodology, as well as ensuring that our customers are set up to be successful in their deployment projects and meet their business objectives.

Our aim is to be trusted advisors to our prospects and customers, our ecosystem, working to Workday’s core values of Customer Service and Integrity, and protecting Workday’s proven track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and supporting sales cycles; engaging with customers to develop deployment strategies and plans that meet their requirements; and leading detailed and sophisticated sales processes, preparing estimates, proposals and contracts.

About the Role

Workday is World Leader in enterprise-class, software-as-a-service (SaaS) Human Capital Management, Planning, Financial Management (Cloud ERP) solutions as well as niche set of AI offerings for enabling and empowering enterprises across the world. As Workday Services Executive, you will be responsible for planning, management, and execution of all Global Services priorities and GTM in India for our Global Services Organization. You will be a key team member of the Workday APAC Global Services team as well as India GTM leadership team, working across various direct and indirect sales motions across India.

You’ll use your experience with consulting sales, past delivery management and project delivery experience to help prospects put together a plan for a successful roadmap for value realization, including guidance and advisory for driving change, transformation, resources, timeline, and costs. You’ll employ effective selling strategies to successfully position Workday’s SaaS Solutions and Platform technologies as the efficient, modern alternative, and you will be a specialist in our innovative deployment methodology. You will work closely with our Service Partners to help them plan successful projects and grow their business. If you have a stellar consulting delivery or sales track record, are a self-starter, have a passion to be with customers across their “Value realization” journey and love working in a multifaceted environment, then Workday Services Executive team is the place for you.

What you’ll do:

• Understand the competitive landscape and prospect needs so you can effectively position the value of our Global Services deployment methodology and packaged service offerings
• Work with Account Executive, Pre-sales Specialists, Value Engineers, Managing Partners, Partner Managers and Customer Success Managers to determine Services Strategy for customer base accounts as well as in acquisition strategy for strategic net new customers across India.
• Consultative Selling - GTM lead for showcasing relevance, impact and value of Workday's Customer Experience offerings (full portfolio of service offerings) and conducts services discovery sessions.
• Business Development - Qualify, Lead, Strategize with GTM teams on effective transformation strategy for Customers/ Prospects. This would include RFPs/ RFIs/ Tenders/ Collaboration across advisory and thought leadership firms including creation and validation of Global Services Proposals including commercials and high-level Project Plans.
• Nurture mutually helpful relationships with Workday Service Partners.
• Teamwork, leadership & Collaboration - Partner with Project Directors/ Engagement Managers, Customers on health of customer engagements as well as coordinate right intervention from Partners, Global Services and broader CX teams
• Expert ability to prioritize and effective pipeline management
• Assess project team training needs for prospects and customers.
• Maintain accurate and timely prospect, pipeline, and service forecast data.
• Handle, negotiate, and close Professional Services Agreements, Statements of Work and other contractual documentation
• Provide support for services, activities and events.
• Respond to RFIs/RFPs/RFQs

About You

Basic Qualifications

• 12+ years in Professional Services, Customer Success, Consulting Sales, ERP/HCM/Financials transformation, or SaaS services roles.
• Strong grounding in AI, Enterprise Automation, Workday, SAP, Oracle, SuccessFactors, or comparable SaaS ecosystems.
• Experience in ASEAN enterprise transformation programs across BFSI, IT/ITeS, Retail, Manufacturing, Healthcare, GCCs, or high-growth digital organizations.
• Demonstrated success influencing large, multi-cloud, multi-tower transformation deals.
• Domain understanding of AI in the enterprise, automation, integration strategies, and modern deployment patterns.
• Ability to travel ~20% within ASEAN.

Other Qualifications

• Bachelor’s degree required; MBA or equivalent industry credentials preferred.
• Proven ability in managing complex services sales cycles from start to finish with a track record of successful service revenue and profitability attainment preferred
• Experience in consulting and project delivery is preferred
• Strong knowledge of vendors, products, and services in the Enterprise SaaS/ AI/ Automation/ ERP (FINS/ HCM) application space
• Great presentation skills while participating in a fast-paced, complex product and services sales cycle

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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