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Decagon is hiring a Senior Software Engineer for its Cloud Infrastructure team. This role focuses on building and operating the foundational systems for Decagon's conversational AI platform, including networking, data, ML serving, and developer platforms. You will architect and maintain low-latency, high-scale systems, design development and production platforms, and own enterprise deployments in customer environments. The position requires 4+ years of experience in core infrastructure or platform engineering, deep knowledge of a major cloud provider (GCP, AWS, Azure), Terraform, and Kubernetes. Experience with cloud networking, operating production systems, and navigating complex stakeholder environments is essential.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics.
Read more about the infra team's work here: https://decagon.ai/blog/what-an-air-gapped-ai-deployment-actually-requires
Decagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world. Keeping that system fast, reliable, and secure (across our multi-tenant cloud and inside customers' own locked-down environments) is an infrastructure problem, and that's the problem this role owns.
You'll build the platforms and abstractions our product teams ship on, and you'll architect and operate the deployments that run our agents inside enterprise customer clouds, where security, compliance, and operational rigor matter as much as speed. The work is core infrastructure at heart: reliability, CI/CD, deployment automation, on-call. You'll be joining a team with real infrastructure and momentum already in place, but there's no established playbook for running agentic systems at this scale, so a big part of the job is figuring it out as the technology shifts and usage grows by orders of magnitude.
Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship without becoming infrastructure experts.
Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that follows: setup, upgrades, scaling, and incident support.
Treat monitoring, alerting, and rollback as first-class parts of anything you ship, not afterthoughts.
Work directly with customers' platform, security, and DevOps teams to navigate their infrastructure and compliance constraints, and with our Product, Security, Sales, and Customer Success teams to turn customer requirements into concrete deployment plans.
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.