At Gold Coast Center for Veterinary Care, we're committed to providing exceptional veterinary medicine alongside compassionate, personalized client care. Our team works collaboratively to create a welcoming environment where pets receive outstanding medical attention and clients feel supported every step of the way.
We're looking for a friendly, proficient, detail-oriented Veterinary Client Service Representative to join our Client Service team. Whether you're an experienced veterinary receptionist or someone with a passion for customer service and a willingness to learn, we'd love to meet you. Veterinary experience is preferred but not required.
If you're someone who enjoys staying organized, thrives in a fast-paced environment, can multitask with ease, and always brings a positive attitude to work, this may be the perfect opportunity for you.
What You'll Do
As one of the first people our clients interact with, you'll play a vital role in creating an exceptional experience for every pet and their family.
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming phone calls and schedule appointments efficiently
- Obtain and accurately document patient histories
- Process invoices and payments
- Verify vaccination status and required testing
- Communicate patient arrivals and treatment needs with doctors and technical staff
- Prepare prescriptions, diets, and over-the-counter products as directed by a veterinarian
- Maintain accurate medical records and client information
- Support the daily flow of the hospital to ensure an outstanding client experience
- Collaborate with teammates to provide exceptional customer service
This job description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.
- Veterinary reception experience preferred, but not required
- Excellent customer service and communication skills
- Friendly, professional, and compassionate demeanor
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a busy hospital environment
- Positive attitude and willingness to work as part of a team
- Comfortable learning new technology and hospital software
- High school diploma or equivalent
- Saturday availability required as part of a rotating schedule
- Ability to lift up to 30–50 pounds
