Operations Manager (m/w/d)

Company Overview

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic (Rohlik.cz), Hungary (Kifli.hu), Austria (Gurkerl.at), Germany (Knuspr.de), and other markets. By owning its end-to-end operations, including all technology in-house, Rohlik provides a superior customer experience and the freshest food from local farmers and artisans, as well as a broad supermarket selection.

Department Overview

The Fulfillment Center operations team is responsible for ensuring safe, efficient, and customer-focused performance across all warehouse activities. We drive excellence in inbound, outbound, inventory, and process control to deliver customer satisfaction while enabling sustainable scalability.

Role Overview

As Operations Manager, you will lead one of the core shifts within the fulfillment center, managing a team of Area Managers and associates. You will own shift-level performance across safety, quality, productivity, and cost. You will ensure operational readiness, develop leadership talent, and embed a culture of continuous improvement to support scalability and customer satisfaction.

What we expect from you

• Owns shift-level operational performance across safety, quality, productivity, and labor management.
  
• Leads a team of Area Managers and associates, ensuring staffing, skills, and development for peak readiness.
  
• Partners with cross-functional teams (Operational Excellence, Automation, HR, Finance, IT, Transportation) to solve operational challenges.
  
• Provides input to long-term capacity planning and workforce development.
  
• Oversees workflow planning, labor allocation, and compliance with safety and labor regulations.
  
• Monitors and analyzes KPIs, driving continuous improvement through root cause analysis and corrective action.
  
• Fosters a culture of engagement, accountability, and leadership development.
  

What we look for

Required

• High school leaving exam or higher education.
  
• 3+ years of experience in operations, logistics, manufacturing, or supply chain management.
  
• Proven people leadership experience, managing large teams in fast-paced environments.
  
• English proficiency.
  
• Strong analytical and problem-solving skills with ability to make data-driven decisions.
  
• Excellent communication and leadership skills with ability to engage and influence stakeholders.
  
• Flexibility to work shifts, weekends, and holidays as required.
  

Preferred

• MBA or university degree in a related field.
  
• 5+ years of experience in supply chain, distribution, or logistics management.
  
• Certification or experience with Lean, Six Sigma, or continuous improvement methodologies.
  
• Proficiency with Warehouse Management Systems (WMS) and data analytics tools.
  
• Experience managing high-volume operations with automation and process optimization.

What we offer

• Direct impact on fulfillment center performance and customer satisfaction.
  
• Freedom to innovate and implement improvements quickly.
  
• A fast-paced, international environment with strong growth opportunities.
  
• Competitive compensation and career development plans.
  
• A collaborative culture with great people and legendary company events.