Strategic Account Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description:

As an established part of the Customer Management team supporting Health Systems, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support teams to provide exceptional service. The SAR role is assigned to McKesson’s largest customers across Enterprise. Partnering externally with the customer and internally with McKesson’s subject matter experts, the SAR role is designed to support daily activities critical to the customer experience. 

Key Responsibilities: 

• Acts as primary customer contact for daily customer activities
• Utilizes data to help customers better understand their business and opportunities with McKesson
• Tracks open customer issues and partners with other back-office teams on timely resolution
• Prepare and monitor customer reports
•  Attend and assist in customer meetings as needed, where appropriate

Minimum Requirements:  

2+ years relevant experience  

Critical Skills:  

• 2+ years’ experience with client/customer management
• Intermediate (Strong) proficiency with MS Office, especially Excel
• 2+ years of experience preparing, managing, and presenting customer reporting
• Experience in managing excellent communication with both internal and external stakeholders
• Excellent abilities in managing competing priorities while balancing the needs of customers

Additional Knowledge & Skills:    

• Experience working in Salesforce, Snowflake, and/or JDE
• Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices, and systems preferred
• Energetic self-starter with a passion for customer experience
• The ability to interact professionally with vendors, customers, and co-workers

Education:

• HS Diploma or equivalent required
• 4-year degree preferred

Physical Requirements:

• Large percentage of time performing computer-based work within an office setting

Must be authorized to work in the US. Sponsorship is not available for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$57,500 - $95,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!