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Armada is seeking a Senior Customer Engineer for Edge LATAM. This role involves bridging technical expertise with sales acumen, understanding customer needs, and providing technical demonstrations and tailored solutions. The Customer Engineer will collaborate with the sales team, cultivate client relationships, and stay ahead of industry trends. The position requires expertise in modular data center systems and rack solutions architecture, with exposure to AI/ML and asset management systems being a plus. The role is remote and open to candidates in Brazil or Chile.
About the Company
Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.
With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.
Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.
About the Role
The Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Customer Engineer collaborates closely with the sales team to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace.
Location. This role is remote in Brazil or Chile.
What You'll Do (Key Responsibilities)
Required Qualifications
Demonstrable Expertise in Technical Focus Areas
Primary Focus (Current Business Need): Modular Data Center Systems & Rack Solutions Architecture
We are currently prioritizing hiring profiles with strong expertise in modular and micro data center architectures. This includes the ability to design, integrate, and scale compute, storage, and networking systems within modular environments. Candidates should have solid systems integration experience, exposure to hybrid and distributed computing platforms (e.g., Azure Stack Edge), and familiarity with virtualization and containerization technologies such as VMware, Docker, and Kubernetes. The role requires translating customer requirements into reliable, scalable, and production-ready infrastructure solutions.
Secondary Exposure (Nice to Have): AI & Edge AI Solution Architecture
High-level understanding of AI and Edge AI solution design, including defining inputs (e.g., cameras, sensors), basic data quality considerations, and estimating compute requirements. Familiarity with AI frameworks (TensorFlow, PyTorch, ONNX) and awareness of real-world AI deployment considerations is beneficial but not the primary hiring focus.
Secondary Exposure (Nice to Have): Asset Management Systems & Integration Architecture
Basic experience or familiarity with connected device ecosystems, remote asset deployments, and telemetry integration. Exposure to IoT sensors, camera systems, and connectivity options such as cellular/5G, Starlink, or SD-WAN, along with common integration methods (REST APIs, WebSockets, SNMP), is a plus.
Preferred Qualifications
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Equal Opportunity Statement
At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.
Unsolicited Resumes and Candidates
Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.
