Summary
This role is for a Data Center Engineering Operations Technician focused on maintaining global cloud systems within Amazon's infrastructure. You will apply electrical and mechanical expertise to monitor, troubleshoot, and ensure the smooth operation of critical equipment like UPS systems, generators, and HVAC units. The position requires hands-on work, adherence to safety protocols, and collaboration with other teams. This role is ideal for individuals with a strong aptitude for problem-solving in a dynamic operational environment.
Description
Join our team and become a critical problem-solver in the world's most innovative cloud infrastructure ecosystem. As a Data Center Engineering Operations Technician, you'll apply your electrical or mechanical expertise to ensure the seamless operation of global cloud systems, directly contributing to the stability of one of the world's largest information system infrastructures.
We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. Data Center Engineering Operations Technician is a hands-on electrical and mechanical equipment troubleshooting and operation responder. If you like to use apply your electrical and mechanical skills to solve problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
*Please note that this role involves working on a shift rotation that includes working early mornings, nights and weekends. Our sites are often in areas without public transportation links and would require access to your own transportation to the work location.
Key job responsibilities
Maintain Safety Standards: Follow and uphold the highest safety protocols, actively encourage a strong safety culture, and collaborate with other teams to identify and remediate safety risks and issues.
Perform Operational Monitoring: Conduct routine rounds and take daily operational readings of electrical and mechanical equipment, including UPS systems, switchgear, circuit breakers, automatic transfer switches, diesel generators, chillers, HVAC systems, exhaust fans, variable frequency drives, and transformers.
Troubleshoot Equipment Issues: Diagnose and resolve operational events within established service level agreements, applying your electrical and mechanical knowledge to restore systems to optimal performance.
Coordinate Maintenance Activities: Supervise contractors performing servicing and preventive maintenance on critical facility equipment, ensuring work meets standards and timelines.
Support Facility Operations: Contribute to the overall reliability and efficiency of data center operations through consistent attention to equipment performance and facility needs.
A day in the life
In this role, you'll be the technical guardian of our data center operations, working hands-on with electrical and mechanical equipment that powers our cloud infrastructure. Your day involves taking routine operational readings of critical systems—monitoring temperatures, voltages, and currents across equipment like UPS systems, generators, chillers, and HVAC units. You'll respond to operational events, troubleshooting issues within established service level agreements and collaborating with contractors during preventive maintenance activities. You'll also participate in safety initiatives, identifying and helping remediate potential risks while fostering a strong safety culture across the facility. Your work directly impacts the reliability and performance of our global infrastructure.
About the team
We are an Infrastructure Operations team dedicated to maintaining the backbone of cloud technology. Our mission is to ensure that the systems supporting millions of users operate reliably and efficiently. We work collaboratively across multiple disciplines—electrical, mechanical, and control systems—to solve complex operational challenges. You'll join a group of skilled technicians and engineers who are committed to continuous improvement and safety excellence. Together, we're building the foundation for innovation, and your contributions will help us achieve our vision of world-class facility operations. We serve internal teams and customers globally who depend on our infrastructure to power their businesses.
