Senior Program Manager, Sales Onboarding Readiness

Overview

Come build a world-class sales organization with us! Onboarding is a strategic priority for our sales organization (MCAPS), laying the foundation for new employees to thrive in an AI-driven era. It’s about more than just training—it’s about building confidence, fostering belonging, and setting up our people for long-term success.

As a Senior Program Manager on the Sales Onboarding Readiness team, you’ll play a pivotal role in delivering world-class, role-based onboarding experiences.  You will lead the onboarding strategy for specific MCAPS roles, partnering closely with business stakeholders and subject matter experts to design, validate, and scale impactful programs.

We’re looking for a highly capable Senior Program Manager with a track record of driving complex, high-impact initiatives and collaborating across teams. If you’re passionate about learning, energized by innovation, and ready to help shape the future of sales skilling, this is your opportunity to make a significant impact at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities

• Lead  Onboarding Strategy: Design and deliver onboarding programs that accelerate readiness for roles across aligned solution areas, ensuring alignment with MCAPS priorities and business outcomes.
• Program Management Excellence: Own end-to-end program delivery, including planning, execution, stakeholder engagement, and continuous improvement.
• Cross-Solution Collaboration: Partner with business leaders, Integrated Learning stakeholders, and MCAPS enablement teams to ensure onboarding experiences are role-relevant, scalable, and measurable.
• Curriculum Differentiation: Curate and adapt onboarding content to reflect the unique needs of  priority roles, leveraging virtual modalities, agentic-first learning strategies, and role-based skilling plans.
• Automation & AI Agentic Integration: Leverage automation tools and AI agentic experiences to streamline onboarding workflows, personalize learning journeys, and enhance learner engagement and productivity.
• Stakeholder Engagement: Build strong relationships across the  ecosystem, including Sales Managers, Segment Leads, and Learning Strategy Owners, to drive adoption and feedback loops.
• Innovation & Experimentation: Pilot new onboarding formats and technologies to enhance learner engagement and impact.
• Data-Driven Decision Making: Use learner experience metrics, feedback, and business KPIs to inform program evolution and demonstrate value.
• Change Leadership: Navigate ambiguity and drive clarity in a fast-paced environment, iterating quickly to meet evolving business needs.
• Other
  • Embody our culture and values

Qualifications

Required Qualifications

• Bachelor's degree or equivalent AND 5+ years of experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education
  • OR Master's Degree or equivalent 3+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education
  • OR equivalent experience.

Preferred Qualifications

• 7 + years of experience in Program Management & Stakeholder Leadership, including demonstrated experience leading complex onboarding, enablement, sales readiness, or learning programs from strategy through execution, including cross-functional stakeholder management, change leadership, and continuous program improvement.
• 3+ years in leading complex, cross-functional initiatives with measurable outcomes.
• Experience implementing automation and AI agentic learning solutions to improve onboarding efficiency and learner outcomes.
• Effective communication and storytelling skills, with the ability to synthesize complex information for diverse audiences.
• Growth mindset, resilience, and a passion for learner success and business impact.
• Familiarity with consultative selling motions and MCAPS solution areas, and how experienced hires build technical and consultative proficiency.
• Experience applying AI agentic and automation solutions to personalize and scale learning.
• Background designing measurement systems that connect skill-building to business KPIs.

Integrated Learning & Skilling IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

---

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.