Senior Manager, Site Reliability and Production Delivery Management (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$143,720 - $223,080 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Seeking a highly experienced Senior Manager, Site Reliability and Production Delivery Management to lead reliability, availability, production deployment, and operational excellence practices across critical technology platforms. This leader will be responsible for defining and executing the strategy for observability, SRE practices, release governance, change management, and production deployment processes to ensure highly available, secure, scalable, and resilient customer-facing applications and services.

The role will partner closely with Application Development, Infrastructure, Platform Engineering, Architecture, Operations, and Product Management teams to drive a culture of reliability, automation, continuous improvement, and operational accountability. The successful candidate will establish enterprise standards for monitoring, incident management, release engineering, deployment automation, and service reliability while enabling faster and safer delivery of business capabilities. This leader will drive operational excellence, resiliency, automation, and governance while enabling the safe and efficient delivery of technology solutions.

Key Responsibilities

• Lead and mature platform Observability and SRE practices, including monitoring, alerting, SLOs, SLIs, error budgets, and operational readiness.
• Establish standards for dashboards, logging, tracing, incident response, runbooks, and on-call support.
• Drive continuous improvement in reliability, resiliency, automation, and operational efficiency.
• Lead release planning, deployment governance, and change management processes across multiple delivery teams.
• Oversee production deployments, deployment readiness reviews, risk management, and rollback strategies.
• Partner with Engineering, Architecture, Infrastructure, Operations, and Product teams to improve service stability and delivery performance.
• Provide leadership during major incidents, post-incident reviews, and service restoration activities.
• Track and report key operational metrics, including availability, MTTR, deployment success rate, and change failure rate.

Leadership & Strategy

• Define and execute the platform roadmap for Observability, SRE, Release Management, and Production Deployment.
• Build and lead high-performing teams responsible for reliability engineering, monitoring, release coordination, and deployment governance.
• Establish service reliability objectives, operational standards, and performance metrics aligned with business goals.
• Champion a reliability-first culture across technology delivery and operations organizations.
• Provide executive-level reporting on service health, availability, deployment performance, and operational risks.

Site Reliability Engineering (SRE)

• Develop and mature SRE practices, including SLOs, SLIs, error budgets, capacity planning, resiliency engineering, and operational readiness reviews.
• Drive adoption of automation to reduce operational toil and improve service stability.
• Lead incident management, post-incident reviews, root cause analysis, and continuous improvement initiatives.
• Ensure application teams incorporate reliability, recoverability, and non-functional requirements throughout the software development lifecycle.
• Establish standards for runbooks, operational playbooks, escalation procedures, and on-call readiness.

Observability & Monitoring

• Establish platform observability standards covering metrics, logs, traces, business KPIs, and customer experience monitoring.
• Drive implementation of dashboards that provide executive-level, operational, and application-level visibility.
• Ensure monitoring solutions provide actionable insights and proactive detection of service degradation.
• Define alerting strategies, ownership models, escalation paths, and operational response procedures.
• Partner with engineering teams to continuously improve monitoring coverage and operational intelligence.

Release Management & Change Governance

• Lead platform release planning and coordination across multiple delivery teams and Agile Release Trains.
• Implement standardized release governance, risk management, deployment readiness, and change control processes.
• Oversee release calendars, dependency management, deployment sequencing, and environment coordination.
• Ensure compliance with change management requirements and regulatory controls.
• Monitor release execution metrics and drive improvements in deployment success rates and delivery predictability.

Production Deployment Management

• Own production deployment governance and operational execution for critical business applications.
• Establish deployment automation, rollout strategies, rollback procedures, and deployment runbooks.
• Lead deployment readiness reviews and ensure stakeholder alignment across development, QA, infrastructure, and support teams.
• Manage production deployment risks and facilitate issue resolution during high-impact releases.
• Drive continuous improvements that increase deployment frequency while reducing change failure rates.

Operational Excellence

• Define operational KPIs including availability, MTTR, deployment success rate, change failure rate, incident volume, and platform health indicators.
• Lead continuous service improvement initiatives focused on reliability, scalability, resilience, and customer experience.
• Partner with architecture and engineering teams to influence technology standards and platform modernization efforts.
• Ensure operational readiness for new applications, services, and infrastructure platforms.
• Foster a blameless culture focused on learning, accountability, and continuous improvement.

Depth & Scope:

• Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
• Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
• Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
• Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
• Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department
• Advocates for operational improvements to enhance the divisions value to the organization

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 10+ years related experience
• Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
• Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business.
• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department
• Advocates for operational improvements to enhance the divisions value to the organization

Preferred Qualifications:

• Experience in Technology Operations, SRE, Platform Engineering, Infrastructure, DevOps, Release Management, or related disciplines.
• Experience leading managers and technical teams within large enterprise environments.
• Deep knowledge of:
  • Site Reliability Engineering (SRE)
  • Observability platforms and monitoring frameworks
  • Incident, Problem, and Change Management
  • Release and Deployment Management
  • ITIL processes
  • Cloud and hybrid infrastructure platforms
  • CI/CD and DevOps practices
• Experience managing large-scale production environments supporting mission-critical customer-facing applications.
• Proven ability to lead cross-functional teams and drive reliability transformation, deployment automation, and operational excellence initiatives.

Technologies & Tools

• Observability & Monitoring: Dynatrace, Splunk, Datadog, Grafana, AppDynamics, Prometheus, ELK Stack
• Logging & Tracing: OpenTelemetry, Distributed Tracing, Centralized Logging
• Metrics & Reliability: SLOs, SLIs, Error Budgets, DORA Metrics, Capacity Management
• Cloud Platforms: Azure, AWS, Google Cloud Platform
• Container Platforms: Kubernetes, OpenShift, Docker
• Development Frameworks: JAVA, Angular, Database (Oracle, MS SQL, MongoDB), KAFKA
• CI/CD & DevOps: GitHub, Azure DevOps, Jenkins, Harness, ArgoCD
• Automation & Scripting: Python, PowerShell, Shell Scripting, Terraform, Ansible
• Release & Change Management: ServiceNow, Change Advisory Board (CAB), Deployment Runbooks

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.