Technical Support Engineer(Informatica)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re currently looking for a Technical Support Engineer with experience in providing world-class technical support to join our team in Tokyo, Japan.

Job Summary 
Informatica is currently seeking an enthusiastic, motivated individual to join our global team of highly skilled support staff. Our support teams deal with a wide range of Cloud products including Master Data, Data Integration, Data Quality and Data Governance.

As a Technical Support Engineer, you will be responsible for providing world-class technical support to Informatica customers, partners, and internal teams. In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. You must have strong technical, communication, and collaboration skills and a laser focus on customer success.

Your Role Responsibilities? 

Here's What You'll Do
•    Provide best in class technical support to customers, partners, and internal teams.
•    Managing customer issues and escalations within our Salesforce CRM system
•    Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.  
•    Work with regional partners on proactive support, enablement, and guidance.
•    Follow up on actions in a timely manner and with attention to detail.
•    Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.
•    Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.

What We’d Like to See
•    Passionate about delivering the highest quality of customer success.
•    A team player who can work both independently and collaboratively. 
•    An avid learner and adaptable to a fast-changing technical environment.
•    Ability to communicate effectively with customers at all levels as well as internal stakeholders.
•    A high degree of analytical, troubleshooting, and problem-solving abilities.
•    An excellent level of Java with demonstrable experience in programming.
•    Experience of debugging in Java or another Object-Oriented Programming Language 
•    Excellent grasp of relational database management theory and practice – particularly Oracle and MS SQL Server.
•    Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system.
•    Good knowledge of Cloud platforms like Azure, AWS or GCP
•    Demonstrable experience with Open API Specification (Swagger), web service frameworks, including REST and SOAP.
•    Some experience with Network troubleshooting is a plus
•    Excellent verbal and written skills in English. 

Role Essentials 
•    Bachelor’s degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering or equivalent practical experience.
•    Minimum 5+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.