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The Senior Associate Digital Renewal Representative manages customer renewal cycles, ensuring timely renewals and supporting retention. This role involves direct customer engagement, identifying churn risks and expansion opportunities, and collaborating with internal teams. The ideal candidate has strong time management, a customer focus, and can execute renewals independently using CRM tools. The position requires 1-3 years of experience in sales, renewals, or account management.
Job Requisition ID #
Role Overview
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.
This role is Monday to Friday with an expectation of being in-office 3 days per week.
Key Responsibilities
Execute end‑to‑end renewal motions, streamlining workflows and minimizing manual intervention.
Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution.
Drive and close seat expansion opportunities at the time of renewal using standard sales plays.
Monitor account auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn.
Work directly with customer procurement teams to complete renewal transactions.
Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools.
Collaborate with Account Executives on larger cross‑sell and expansion opportunities.
Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post‑sale engagements.
Provide light‑touch support to authorized partners.
Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams.
Gather and deliver customer feedback related to products, packaging, and renewal experience.
Minimum Requirements
1–3 years of experience in inside sales, renewals, account management, or customer‑facing sales roles.
Experience closing deals or renewals, including customer communication and follow‑up.
Proven ability to manage multiple renewal cycles and priorities concurrently.
Strong organizational and time‑management skills.
Experience using CRM or renewal tracking systems.
Effective written and verbal communication skills.
Customer‑focused mindset with the ability to identify and address customer needs.
Bachelor’s degree or equivalent professional experience.
English speaker as preferred additional languages.
Preferred Qualifications
Experience in a software, SaaS, or technology sales environment.
Prior exposure to subscription‑based or renewal‑driven sales models.
Experience supporting seat expansions or upsell opportunities during renewals.
Familiarity working with procurement teams and contract‑driven renewals.
Experience collaborating with Account Executives, Customer Success, and partner organizations.
Ability to identify churn risks and recommend proactive retention actions.
Comfort operating in a fast‑paced, metric-driven sales environment.
RS27
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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