Norwegian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Norwegian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with leading international organisations. With deep expertise across the customer support services sector and beyond, we pride ourselves on delivering staffing solutions that elevate both client performance and candidate careers. At Mercier Consultancy Group, we don't just fill positions — we build futures.

Job Overview

We are currently seeking a motivated and customer-focused Norwegian Speaking Customer Service Agent to join our growing team on-site in Sofia, Bulgaria. This is an outstanding opportunity within the customer support services industry for Norwegian-speaking professionals who are eager to build or advance a rewarding international career. If you are searching for Norwegian-speaking jobs that combine professional growth, competitive rewards, and the excitement of living abroad, this Norwegian Speaking Customer Service Agent position in Bulgaria is tailor-made for you.

Key Responsibilities

• Deliver high-quality customer support to Norwegian-speaking clients via telephone, email, and live chat channels in a timely and professional manner.
• Accurately identify customer needs, resolve enquiries, and provide effective solutions in line with company and client service standards within the customer support services environment.
• Maintain thorough and precise records of all customer interactions, transactions, and case resolutions within the CRM system.
• Escalate complex or unresolved issues to the appropriate internal departments or senior agents, ensuring seamless customer experience at every touchpoint.
• Proactively follow up with customers to confirm issue resolution and uphold the highest levels of customer satisfaction.
• Stay up to date with product and service knowledge, company policies, and industry best practices within the customer support services sector.
• Collaborate constructively with team members and team leaders to contribute to a positive, performance-driven work culture.
• Meet and consistently exceed individual KPIs, quality benchmarks, and service-level agreements as defined by management.

• Native or fluent Norwegian language proficiency — both spoken and written — is essential for this role.
• Valid EU passport (mandatory requirement for all applicants).
• A solid command of English for internal communication and training purposes.
• Previous experience in customer support services, a call centre environment, or a client-facing role is advantageous, though not strictly required.
• Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences.
• Strong problem-solving abilities, attention to detail, and a professional, empathetic approach to handling customer enquiries.
• Willingness to relocate to Sofia, Bulgaria, and commit to an on-site working arrangement.

What We Offer

• Competitive Monthly Salary commensurate with experience and skills.
• Fully Paid Training provided from day one to set you up for success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results.
• €1,500 Signing Bonus (one-time payment) awarded to all successful new hires.
• Ongoing career development opportunities within a dynamic international organisation.
• And Much More — join us to discover the full range of benefits Mercier Consultancy Group has to offer.

Life in Bulgaria

Relocating to Bulgaria means embracing a lifestyle that seamlessly blends rich history, vibrant culture, and breathtaking natural landscapes. Sofia, the capital of Bulgaria, is a modern and cosmopolitan city where ancient Roman ruins sit alongside thriving café districts, world-class restaurants, and an energetic nightlife scene. Bulgaria enjoys a pleasantly varied climate — warm, sun-drenched summers and crisp winters that bring world-renowned ski resorts within easy reach — making it one of Europe's most exciting and dynamic places to live and work.

Beyond its scenic beauty, Bulgaria offers an exceptionally high quality of life at a very affordable cost of living compared to most Western European countries — an advantage that many expats find immediately transformative. The local cuisine of Bulgaria is hearty, flavourful, and deeply satisfying, with a wonderful variety of fresh produce, traditional dishes, and international dining options to explore. With a welcoming international community, excellent public transport, and a supportive expat network, Bulgaria is the ideal destination for ambitious professionals looking to expand their horizons while building a meaningful career in the customer support services industry.

How to Apply

Are you a Norwegian-speaking professional ready to take the next exciting step in your career? Whether you are actively seeking Norwegian-speaking jobs abroad or simply exploring your options, we warmly encourage you to seize this exceptional opportunity. The Norwegian Speaking Customer Service Agent position in Bulgaria represents one of the most attractive jobs in Bulgaria currently available for multilingual candidates, and places are filling fast. Click Apply Now to submit your application today, and a dedicated member of our recruitment team at Mercier Consultancy Group will be in touch to guide you through every step of the process. We look forward to welcoming you to our team and to the vibrant city of Sofia.