Conversational AI Application Developer (English and Spanish speaker)

We are seeking a Conversational AI Application Developer to join our Solution Delivery team and Product team. You will be part of a talented software team that delivers the latest in Conversational and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.

As part of that team, you will be trained on Omilia's NLU platform and gain an under-the-hood understanding of all technologies involved in enabling conversational, omnichannel human-system interactions.

• This position is fully remote and can be worked from any EU country.

The successful candidate will contribute to the design and development of production-grade conversational systems, using Omilia's technology suite. Tasks and responsibilities include:

• Working with customers to analyze and understand business requirements;
• Designing the application in line with established usability principles and business requirements;
• Implementing and testing the semantic models and the conversation flow, leveraging both rule-based and ML-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: data set preparation (augmentation & annotation), development of semantic rules using dictionaries and regular expressions, model testing to assess performance;
• Using JavaScript to code application logic;
• Test-driven development, unit and regression testing;
• Closely working with customers and other team members to debug and troubleshoot issues;
• Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;
• Analyzing real-life human-system dialogs, assessing the overall system performance, and identifying improvement opportunities;
• Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights.

• Fluent English and Spanish;
• Excellent communication skills, customer-facing;
• Academic Degree in Computer Science, Computational Linguistics, Natural Language Processing, related field, or equivalent experience;
• Problem solving and engineering mindset;
• Knowledge of basic programming principles;
• Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail;
• Well-organized for both team and/or solo assignments;
• Accountable within demanding deadlines.

Nice to have:

• Experience with conversational automated dialog systems, either voice or chat-based;
• Experience in any other production-level NLU/NLP solutions;
• Any customer facing experience in a corporate setting will be considered a plus;
• Experience with JavaScript and/or object-oriented programming (e.g. Java, Python);
• Experience consuming external systems such as web services;
• Knowledge of bash scripting for automating SDLC internal tasks.

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.