Customer Support Manager - P&W PW1500G/PW1900G (Onsite)

Date Posted:

2026-07-08

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

This role is exciting opportunity within the Customer Support organization to lead solution management for customer critical issues on the PW1900G or PW1500G engine model.

What You Will Do:

• Lead customer support and customer communication across the PW1900G or PW1500G engine program to the direct facing groups and manage feedback internally.
• Represent the voice of the customer and the customer business organization at IPMT working as a deputy to Customer Programs Director
• Create and support fleet management and customer communication strategies for each program
• Lead weekly coordination and communication reviews with Customer Fleet Directors
• Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC) and Engine Conference logistics and communication material
• Support the preparation of communication and coordination of airline reviews with the Customer Focus Team (CFT)
• Support management of Airframer issue resolution within PW across the customer business team, the IPMT and all other supporting groups.
• Drive coordination and action of airframer customer scorecard deliverables and drive improvement of scorecard metrics
• Ensure coordination of key resolution items between the PW1500G and PW1900G and ensure alignment with the PW1100G-JM, where applicable

What You Will Learn:

This role allows for career development and progression within the Customer Support team and within Customer Business to other roles and positions in this dynamic and demanding environment.

Qualifications You Must Have:

• Bachelor's Degree and 8 years of customer support or customer facing role experience; aerospace technical experience and program management experience; Or an Advanced Degree and 5 years of customer support or customer facing role experience; technical experience and program management experience

Qualifications We Prefer:

• Experience working with minimum direction and freely acting as deputy to the program lead on the PW1500G/PW1900G.
• Experience communicating with and receiving information from all levels of internal leadership for the purpose of driving business results and action plans.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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