About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
The Site Manager is responsible for overseeing the day-to-day activities at the site under the direction of the Country Manager. The Site Manager is responsible for ensuring delivery of enrollment goals while maintaining adherence to local regulations and CARE SOPs in all aspects of conducting clinical trials.
How You'll Make An Impact
In this role, you will play an important role in ensuring high medical standards at Przychodnia Care Access Warszawa
- Site Operations & Performance
- Provide overall operational leadership and accountability for the clinical research site, ensuring efficient day-to-day operations and high-quality study execution.
- Drive site performance to achieve sponsor commitments, including enrollment, retention, data quality, and study milestone delivery.
- Ensure quarterly and annual operational KPIs are consistently achieved and implement corrective action plans when performance gaps are identified.
- Monitor site metrics, proactively identify operational risks, and implement process improvements to maximize efficiency and study success.
- Ensure compliance with ICH-GCP, protocol requirements, SOPs, and applicable regulatory requirements.
- Study Delivery
- Oversee the successful execution of all clinical trials conducted at the site, ensuring studies are delivered according to sponsor expectations and timelines.
- Collaborate with Principal Investigators to assess study feasibility, optimize study allocation, and ensure adequate investigator coverage.
- Ensure study start-up activities, staff training, regulatory readiness, recruitment, data entry, and query resolution are completed on schedule.
- Lead site readiness for sponsor visits, monitoring visits, audits, and inspections, ensuring timely resolution of findings.
- Team Leadership
- Lead, coach, and coordinate the Clinical Research Coordinators (CRCs) and Patient Service Coordinators (PSCs), ensuring appropriate workload distribution and high performance.
- Conduct regular team meetings and one-on-one performance discussions, providing coaching, feedback, and professional development opportunities.
- Partner with the Country Manager and HR in recruitment, onboarding, training, and performance management of site personnel.
- Foster a collaborative, accountable, and patient-focused culture while promoting continuous improvement.
- Investigator & Sponsor Relationships
- Build, develop, and maintain strong relationships with Principal Investigators, Sub-Investigators, and referring physicians.
- Identify, engage, and onboard new investigators to expand the site's research capabilities and support future study opportunities.
- Maintain excellent working relationships with Sponsors, CROs, Clinical Research Associates (CRAs), and other external stakeholders to ensure effective communication and partnership.
- Represent the site professionally during sponsor interactions and contribute to the site's reputation for operational excellence.
- Site Operations & Quality
- Ensure site resources, equipment, and facilities are maintained to support safe and efficient clinical trial execution.
- Oversee adherence to site SOPs, quality standards, and applicable regulations.
- Drive operational initiatives that improve patient experience, recruitment, retention, workflow efficiency, and protocol compliance.
- Collaborate cross-functionally with internal departments to resolve operational challenges and support organizational objectives.
- Financial & Business Support
- Support financial performance by identifying operational efficiencies and ensuring studies are conducted within budget expectations.
- Partner with the Country Manager to evaluate study opportunities, resource requirements, and operational impact on site revenue.
- Communicate staffing, infrastructure, and operational needs to support sustainable site growth.
The Expertise Required
- Proven experience leading the operations of a clinical research site, with accountability for study delivery, sponsor commitments, and operational performance.
- Strong leadership and people management skills, with experience managing and developing Clinical Research Coordinators (CRCs) and Patient Service Coordinators (PSCs).
- Demonstrated track record of achieving enrollment targets, study milestones, and operational KPIs in a fast-paced clinical research environment.
- Ability to build and maintain strong relationships with Principal Investigators, Sub-Investigators, Sponsors, CROs, and Clinical Research Associates (CRAs), while actively expanding the investigator network.
- Comprehensive knowledge of ICH-GCP, clinical trial operations, and regulatory requirements, with a strong focus on quality and compliance.
- Excellent organizational, communication, and problem-solving skills, with a proactive, results-driven mindset and the ability to lead continuous operational improvement.
Certifications/Licenses, Education, and Experience
- Minimum Education:
- Minimum Experience:
- 3+ years proven experience in the management of a clinical research site/clinic/hospital department conducting clinical trials
- Strong organizational and planning skills to maintain a busy and diverse work schedule
- Fluent Polish and good command of English
- Proactive approach with the ability to work autonomously
- Excellent problem-solving skills
- The ability to multi-task and work well within a high-paced pressurized environment
- The ability to use your initiative to deliver a great customer experience
- Excellent communication skills paired with the ability to develop and nurture relationships
- Intermediate/Advanced IT skills including experience of using Word, Excel, Outlook and PowerPoint
How We Work Together
- Location: Work is on-site.
- Travel: Minimal (<10%), planned in advance.
Benefits & Perks
- Paid Time Off (PTO) and Company Paid Holidays
- Medical, dental, and vision insurance plan options
#LI-Remote
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
