Beauty Confidant Leader

Are you a motivated candidate looking for a mission or project to accelerate your development? If you are looking to develop your managerial skills and knowledge about F&B fueled by a deep passion for retail, we are looking for you! 

CHANEL is thrilled to announce an exciting opportunity! We are looking for an enthusiastic and proactive Beauty Confidant Leader to support, motivate, and inspire a passionate team dedicated to delivering exceptional client experiences every day.

The Beauty Confidant Leader will join a fast-paced and dynamic environment where teamwork, continuous learning, and operational excellence are key to success. Based in ECI Castellana, you will coordinate and support a team of five Beauty Confidants, acting as their day-to-day leader while working closely with the Retail Manager to ensure the successful execution of CHANEL's retail strategy.

Your role @CHANEL:

Your role as Beauty Confidant Leader is to contribute to the overall performance of the CHANEL Fragrance & Beauty Division by supporting the daily operations of our flagship at ECI Castellana and ensuring an exceptional client experience through strong team coordination and operational excellence.

Working closely with the Retail Manager, you will guide and coach the Beauty Confidants team, ensuring the consistent execution of CHANEL's retail standards, client experience, and commercial priorities. You will play an active role on the sales floor, leading by example, monitoring performance, and supporting the team in achieving shared objectives.

You will contribute to developing product knowledge in partnership with the Learning and Sales teams, while coordinating and actively participating in in-store animations, seasonal campaigns, product launches, and client events. In addition, you will support the day-to-day operational management of the boutique by ensuring merchandising standards, stock organization, inventory accuracy, and operational procedures are consistently maintained.

What impact you can create at CHANEL:  

• Enhance client beauty and showcase CHANEL products in ECI Castellana.

• Create a tailor-made experience and personalized service for each client using CHANEL’s experience ritual to build long-lasting relationship with them.
• Beauty market by acting as an ambassador.
• Achieve sales targets, promote cross-selling, retain, recruit and grow client return rates.
• Contribute to the achievement of the boutique's sales objectives...
• Stay updated on CHANEL products, trends, and techniques to provide the highest level of service.
• Improve brand image at the point of sale and elevate client experience.
• Lead by example... coach and support the Beauty Confidants.
• Monitor the team's daily performance... in collaboration with the Retail Manager and Learning team
• Organize and coordinate events in the Stand to increase traffic and maximize sales.

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.

You are energized by…

• Being CHANEL Ambassador who educates and inspires clients and enriches their experience in using CHANEL products
• Providing exceptional service and creating memorable client experiences.
• Co-creating stories with and for the client, sharing the brand culture and blending it with the client’s personal story to come up with unique moments made just for them.
• Sharing best practices with team and contributing to nourish the collective makeup knowledge and skills

What you can bring to the team…

• Strong understanding of the luxury fashion industry and luxury clientele
• Storytelling capability and ability to engage and inspire people, being either our clients or our team
• Tangible experience in managing luxury Boutiques.
• Ability to develop, motivate the team, and build strong internal and external relationships.
• Strong commitment to ethics, customer service, and satisfaction.

We Are Looking For

• Self-driven, positive, and autonomous individuals.
• Demonstrated passion for the beauty and fragrance industry.
• Based in Madrid with availability to travel, if needed.
• Fluent in English. Excellent verbal and written communication skills.
• Availability and active willingness to work upon a flexible schedule.
• A multi-tasking professional who can flex between focuses or projects at a time.
• Strong ability to use digital tools and curiosity to learn new systems to support the experience.

We Are Offering

• Opportunity to gain retail and managerial experience to enhance your career path

• Join a diverse and dynamic team in a unique workplace.
• Continuous training and skill development by CHANEL's in-house trainers.

If this description resonates with you, and you believe you are the perfect fit for this position, please apply by submitting your CV. We look forward to welcoming you in CHANEL Spain.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.