Key Responsibilities:
Store Leadership & Operations
- Assist Store Manager in all aspects of daily store operations, including merchandising, inventory control, and product launches.
- Collaborate with Store Manager for product positioning, promotions, and customer engagement to meet and exceed revenue goals.
- Ensure compliance with company policies, including cash handling, inventory management, and operational audits.
Team Management & Development
- Lead team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product lines.
- Assist with on-boarding and training of new hires.
- Foster a collaborative, performance-driven culture with a focus on accountability and recognition.
Customer Experience Excellence
- Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
- Present, promote and sell products/services using effective knowledge to existing and prospective customers.
Qualifications
- 1-3 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
- Proficiency in Microsoft Office; familiarity with wireless/telecom industry terminology preferred.
- High school diploma or GED required; Associate or Bachelor’s degree preferred.
- Flexible schedule availability, including evenings, weekends, and holidays.
- Willingness to travel to nearby store locations within a 35-mile radius (reliable transportation required). · Bilingual (Spanish or French) strongly preferred.
Perks & Benefits
- Medical, Dental, Vision, 401(k)
- Paid training and onboarding
- Internal promotions & advancement opportunities
- Employee-exclusive growth & rewards programs
