Senior Staff Support Engineer (MSC Production Support Team), Bangalore

Senior Staff Support Engineer (MSC Production Support Team) Bangalore 

About Warner Bros. Discovery: 

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The company combines Warner Media’s premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. 

For more information, please visit www.wbd.com. 

Meet Our Team:  

The Media Supply Chain (MSC) team builds applications and services that power Warner Bros. Discovery’s content supply chain.  Our platforms enable stakeholders to plan, manage, enrich, and deliver media assets at scale across platforms, including Max (HBO Max), Discovery+, partners, affiliates, and linear channels. 

The Media Supply Chain Production Support team provides 24/7 technical support for the full production media lifecycle—ensuring technical issues resolutions, the stability of systems, workflows, and capabilities required to move content from inventory through ingestion, transformation, metadata management, packaging, distribution, and partner delivery to global platforms. 

We support thousands of internal users, enabling seamless content production and distribution across all platforms. 

This role operates at the intersection of MSC Production Support, MSC Development and WBD Operational teams (GCO) combining deep technical expertise with cross-functional leadership to ensure the seamless progression of assets through MSC workflows, drive systems reliability improvements and reduce operational risk across the platform. 

Roles & Responsibilities 

• Be part of a 24/7 Production Support Team for a Media Supply Chain systems portfolio of on-prem and AWS applications and services

• Serve as a senior technical leader across MSC production systems, with deep understanding of end-to-end business and technical workflows and dependencies

• Maintain a comprehensive view of system architecture, services, data flows, and integration points across platforms

• Identify systemic weaknesses and drive long-term architectural remediation strategies

• Influence engineering design to ensure production readiness, scalability, and resilience by design

• Design and implement scalable automation, reporting solutions, and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability, extensibility, and long-term supportability improvements.

• Develop AI-assisted tooling for incident triage, root cause suggestion, anomaly detection, issues resolutions and predictive failure analysis; enable self-service troubleshooting and data-driven operational insights.

• Drive improvements in incident reduction, MTTR, detection capabilities, and system stability

• Lead initiatives focused on automation, self-healing, and proactive issue prevention

• Define and enforce best practices for monitoring, alerting, and operational readiness

• Elevate consistency and quality of incident handling, escalation, and resolution processes

• Influence upstream teams to address root causes, reduce technical debt, and improve operability

• Provide ongoing technical mentorship and leadership within the MSC Production Support team

• Elevate team capabilities in incident technical analysis, debugging, resolution and system understanding

• Drive adoption of standardized Support practices, tooling, and documentation

• Lead cross-team initiatives to improve efficiency, quality, and reliability across support workflows

What to Bring 

• 15 – 18 years of experience in Technical Production Support, or distributed systems development

• Proven experience supporting and leading large-scale, distributed, cloud-based systems

• Deep understanding of end-to-end Media Supply Chain workflows, integration interfaces and system dependencies

• Strong track record of leading complex, cross-system incident investigations and RCA efforts

• Demonstrated ability to influence engineering teams and drive long-term technical improvements

• Excellent written and verbal communication skills with ability to engage senior stakeholders across multiple functions

• Proficiency in Java, Python, or similar programming languages

• Strong experience with:

• Distributed systems and event-driven architectures

• Cloud platforms (AWS / Azure) at scale

• Monitoring, observability, and diagnostic tools (Splunk, Grafana, CloudWatch, etc.)

• Experience with:

• APIs, service integrations, and system troubleshooting

• Databases (Relational and Non-Relational)

• CI/CD pipelines and development workflows

• Experience with AI/ML

• Hands-on experience with incident management tools and processes (ServiceNow, PagerDuty, Jira, etc.)

• Excellent customer focus and awareness of the importance of the customer in a service organization as well as ability to interact professionally with business users and development teams

• Ability to collaborate effectively with remote peers and stakeholders across diverse geographies and time zones

• Ability to support working shifts within the 4 AM ET to 6 PM ET window, with occasional off-hours availability, sometimes on short notice.

• Ability to multi-task and manage multiple competing priorities

• Strong analytical and problem-solving skills

• Bachelor of Engineering or Computer Science

What We Offer: 

• A Great Place to work

• Equal opportunity employer

• Fast track growth opportunities