Field Service Engineer, Wellington
GLORYSummary
Glory is seeking a Field Service Engineer in Wellington, New Zealand. This role involves providing on-site technical customer support, including troubleshooting, repairs, installations, and training for Glory's automation solutions. The ideal candidate will have a strong understanding of electromechanical machines and a minimum of 1 year of experience in a technical field role. Responsibilities include performing equipment maintenance, supporting software updates, and adhering to health and safety policies.
Required Skills
Electrical Appliance ServiceCustomer SupportMechanical Engineering
Details
- Experience Required
- 1+ years
- Posted
- Jul 2, 2026
Description
ROLE TITLE: Field Service Engineer
FUNCTION: Field Service
REPORTING: Field Service Team Leader
REGION: Asia Pacific
LOCATION: Wellington, New Zealand
Global Leaders in Customer Experience Automation
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, Glory’s people are transforming our customer’s businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it’s our people who drive our success.
ROLE PURPOSE
The Field Service Engineer is field based and responsible for providing technical customer support in resolving customer technical issues including troubleshooting and repairs, installations and training as required.
MAIN RESPONSIBILITIES
Technical Support
- Have a thorough working knowledge of Glory products and systems.
- Have a thorough understanding of Entitlements and Out of Scope pertaining to service contracts and coverage levels.
- Has a thorough understanding of the practises and techniques to prevent Electro Static Discharge damage to components when working on them.
- Perform equipment pre-staging
- Perform equipment installations/commissioning
- Perform remedial repair activities on customer sites.
- Perform Preventative Maintenance as required
- Installation of approved software updates
- Recognise situations requiring a service call or fault to be escalated and follow proper Escalation Procedures
- Provide the support required to close service call promptly, within the SLA and to the satisfaction of the customer
- Effective ‘debrief’ and reporting of service calls as requested by your manager.
- When in-house
- Provide phone support to customers as necessary
- Assist with equipment preparation/dispatch as necessary
- Complete administrative paperwork timely and accurately
- Perform assignments as required by Customer Support Team or your manager
Equipment Knowledge
- Banking Self Service and Automation Equipment
- Cash Exchange
- Coin/ note Deposit
- Recycling solutions (retail)
- Recycling solutions (Banking)
- Cash Handling and processing equipment (DTP)
- Note/ coin electronic scales
- Note counter/ sorters
- Coin counters/ sorters
- Kiosk/ Digital Display solutions
Health and Safety
- Adherence to Health & Safety policies and procedures at all times
- Ensure the prompt and accurate reporting of all workplace incidents and injuries
- Ensure all hazards are promptly reported in accordance with the hazard management process
REQUIRED QUALIFICATIONS
- Recognised engineering qualification or equivalent technical skill experience in servicing and maintaining electromechanical machines
- Electrical Appliance Service Person certification
- Current driver’s licence
REQUIRED SKILLS AND COMPETENCIES
- A recognised technical qualification;
- Current drivers licence;
- 1+ years' experience in a technical field role;
- Proven ability to work independently and meet established deadlines;
- Excellent communication and interpersonal skills;
- Proven problem solving and analytical skills;
- Strong customer service orientation;
- Ability to handle high-pressure situations;
- Commercial awareness;
- Demonstrable technical aptitude