Account Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What’s it all about?

This role sits at the heart of Visa’s relationship with Lloyds Banking Group (LBG), supporting one of our most strategic and complex clients.

Reporting to the Senior Director, Client Account Lead, you will be a self-starting, curious individual to help manage the partnership, including promoting and securing the use of Visa Europe products and services across their business to improve the Visa payments customer experience and deliver growth. 

This position plays a critical role in shaping and delivering our account strategy, focused on Consumer Debit, with potential broader exposure across Consumer Lending and Commercial portfolios. It blends strategic thinking with operational execution, acting as a central connector across client engagement, commercial delivery, and internal coordination.

The role is focused on driving high-quality client outcomes, ensuring delivery of existing agreements, and supporting the identification and progression of new growth opportunities. It requires strong relationship management, commercial acumen, and the ability to operate effectively across a matrixed organization.

What we expect of you, day to day:

Client Strategy & Engagement:

• Act as a key day-to-day contact for the LBG account, building strong relationships with mid-to-senior client stakeholders and supporting broader executive engagement
• Support the development and execution of account strategy aligned to client priorities for Consumer Debit and everyday banking growth, including exposure across other portfolios
• Translate client strategy into clear internal priorities and drive aligned execution across Visa teams
• Deliver insight-led engagement, bringing thought leadership, market trends, competitor activity, and innovation into client discussions
• Support planning and execution of key client engagements, including executive briefings, strategic events, and study tours
• Act as the “voice of the client” internally, ensuring priorities are clearly understood and reflected across Visa

Operational Excellence:

• Lead coordination and delivery of governance forums, including preparation of high-quality materials, tracking of actions, and internal alignment
• Drive structured, efficient ways of working across the account, improving visibility, consistency, and pace of delivery
• Support delivery of contractual obligations and client incentive agreements, ensuring strong governance and value realisation

Sales Enablement & Commercial Support:

• Develop and then demonstrate good knowledge of all Visa products and services and proactively identify opportunities aligned to the client’s requirements that will drive profitability for your P&L, supporting delivery of your assigned sales targets
• Support business case development, pricing, and contract discussions, helping diversify revenue streams
• Support delivery of account financial targets, including payment volume, net revenue and value-added services growth
• Partner with Account Executives and product teams to track and optimise performance against agreed business cases, close gaps, and unlock additional value.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we're after...

• Experience in payments, financial services, technology, or a related field with strong client relationship management exposure
• Proven ability to operate in a complex, matrixed environment and coordinate across multiple stakeholders
• Commercial mindset, with experience supporting sales opportunities and revenue growth
• Strong analytical, project management, and communication skills
• Ability to influence and build credibility with mid-to-senior stakeholders internally and externally
• Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
• Experience working across multiple product areas (e.g. debit, credit, commercial) or large-scale banking clients
• Curiosity for digital innovation and emerging trends (e.g. Open Banking, AI, new payment flows)
• Strong problem-solving mindset with a focus on simplification and continuous improvement
• Ability to connect strategy to execution and drive tangible outcomes

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.