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Kerv is seeking an experienced Verint Support Engineer to join their Engineering team. This role involves maintaining, configuring, and operating business-critical voice recording platforms, specifically Verint Workforce Management V15.2, within a regulated financial services environment. The engineer will work in a high-pressure, live incident setting, supporting complex enterprise infrastructures across various platforms. Key responsibilities include L1-L3 support, incident management, system monitoring, patching, and collaborating with internal teams and stakeholders under strict operational standards.
Please note: The successful candidate will have to work US East Coast hours.
Overview of Job Function
The Engineering team is seeking an experienced and highly reliable engineer to join a high-performance environment supporting business-critical voice recording platforms.
This role is responsible for the maintenance, configuration, and continuous operation of voice recording systems (including Verint Workforce Management V15.2), ensuring compliance with internal standards and external regulatory obligations within a regulated financial services environment.
The successful candidate will operate within a live, high-pressure environment, supporting systems hosted within complex enterprise infrastructures across trading floor, contact centre, telephony, mobile, and collaboration platforms.
The position requires close collaboration with internal support teams, service managers, project managers, and client stakeholders, with the ability to work to defined operational standards and instructions while maintaining a high level of ownership and accountability.
This role requires an individual who can operate independently, communicate effectively under pressure, and take ownership of incidents through to resolution, while collaborating closely with internal teams and stakeholders.
Experience with:
You will live the Kerv values…
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.