Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Account Director
Location: Dublin, Ireland
About the role:
This is a senior client services role within a high volume, always on in-house agency embedded with one of the Ireland’s most recognised financial services brands. The agency operates at pace within a heavily regulated and highly competitive industry delivering a consistent flow of creative output across multiple channels and campaigns, with rigor and quality non-negotiable at every stage.
As an Account Director/Senior Account Manager, you'll be a senior client relationship lead and operational anchor of the account, and act as a senior point on the account, responsible for balancing pace with governance, creative quality with volume, and short-term delivery with longer-term account development.
You'll oversee a multidisciplinary in-house team of twelve including client services, designers and social creators.
Success in this role looks like a client that feels consistently well-supported and strategically advised; a team that delivers to brief, on time, and to a high creative standard; and an account that runs with operational discipline and clear commercial health.
What you will be doing:
- Serve as a senior point of contact for the client's marketing stakeholders building a deep, trusted, and proactive relationship that operates ahead of client needs
- Lead senior client conversations across BAU delivery, campaign planning, and longer-term account development
- Own weekly status reporting, business reviews, and escalation management including preparation and presentation of monthly MI reports and quarterly QBR reviews
- Develop a thorough understanding of the brand, business objectives, competitive landscape, and the regulatory environment in which the client operates
- Anticipate client needs, flag risks early, and bring considered solutions before issues require escalation
- Manage an integrated in-house team: 2 Client Services and 9 creatives
- Set high standards for creative quality and delivery, and actively support the team in reaching and sustaining them
- Foster a culture of accountability, collaboration, and continuous improvement across both in-house and offshore teams
- Take ownership of workflow management across a high-volume account ensuring work is carefully planned, clearly prioritised, and delivered to agreed timelines and SLAs
- Maintain clear oversight of resource capacity across in-house and offshore teams, working closely with the Resource Manager to balance demand against output
- Establish and uphold clear ways of working, governance structures, and quality checkpoints throughout the delivery process
- Identify and implement process improvements that increase efficiency, reduce friction, and protect creative quality
- Develop proficiency in Pencil Pro to support project planning, workflow visibility, and resource management across the account
- Maintain active awareness of the commercial health of the account including scope, resourcing, and changes that may have financial implications
- Partner with internal Finance and Operations teams to ensure accurate tracking and reporting of account performance
- Proactively identify risks, dependencies, and mitigation strategies to protect both delivery quality and account profitability
- Support scope conversations, account reviews, and longer-term planning discussions with the client stakeholders
- Act as a senior creative champion on the account consistently pushing the team and the work to achieve more within the constraints of a regulated environment
- Help the team interpret briefs strategically, ensuring output is always considered, on-brand, and commercially relevant
- Bring a clear and informed point of view on the creative and content standards appropriate for a regulated gaming environment
- Identify opportunities to add greater strategic value, introduce new capabilities, or evolve how the team supports the client over time
What you need to be great in this role:
- Proven experience leading complex, high-volume accounts within a creative, marketing, or production agency environment with multiple workstreams running simultaneously
- Track record of building trusted senior client relationships, managing escalations professionally, and operating proactively to stay ahead of client needs
- Experience preparing and presenting MI reports, QBR reviews, and business performance narratives to senior stakeholders
- Background in or strong familiarity with regulated industries is an advantage
- Demonstrated experience leading and developing multidisciplinary teams setting high standards, giving clear feedback, and supporting people to perform at their best
- Ability to support teams in prioritising effectively and maintaining momentum under pressure
- Confident and experienced approach to workflow planning, prioritisation, and resource management across large, always-on accounts
- Track record of establishing and maintaining ways of working, and quality checkpoints that protect creative standards at pace
- Experience with AI tools in creative development or a willingness to develop proficiency in it quickly as a core planning and visibility tool on the account
- Clear understanding of how delivery, resourcing, and scope interact with account profitability with experience partnering with Finance and Operations to track and report on account health
- Track record of managing account-level budgets monitoring scope, tracking resourcing costs, and reporting on financial performance to internal and client stakeholders
- Confident communicator with strong written, verbal, and presentation skills including experience producing and presenting MI reports, business reviews, and senior stakeholder communications
- Ability to translate performance data and MI into clear, compelling narratives that demonstrate account value to the client
- Ability to guide a multidisciplinary team in responsible AI adoption and mentor others in critically evaluating AI-generated outputs before they are shared or acted on
- Formal qualifications are welcome but not required. Equivalent experience counts, whether gained through work, study, volunteering, or self-directed learning.
Req ID: 18046
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
